Bell Attendant for Planters InnPlanters Inn & Peninsula GrillCharleston, SC
A property of: Northwood HospitalityPosted 1 week ago
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Want to deliver champagne in style, drive luxury cars, all while attending to guest needs in one of the most luxury hotels in Charleston? At the Planters Inn you will be working with top hospitality professionals, have opportunities to travel to our other premier properties at discount, and be able to enjoy all that Charleston has to offer in-between shifts.
Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction.
Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.
Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.
Responds to guest needs including delivery of guest mail/ messages, Forget Something items and any other requests received from guests or Guest Services staff.
Provides guest with local directions in a courteous and accurate manner.
Ensures baggage is secured and tagged at guest request to store baggage.
May accept dry cleaning from guest and secure for pick up by dry cleaning company; delivers clean laundry to guest room in a timely manner.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
Always provides a professional image through appearance and dress.
Follows company policies and procedures.
MUST be able to work a flexible shift that includes: Days, Afternoons, Nights and Weekends. Plus, work Holidays as well, if needed.
Note: May be assigned other duties by supervisor or management
Education and Experience
Previous Bell Attendant experience preferred but not required
Basic reading and writing skills
High School Diploma or Equivalent
Skills and Abilities
Customer service oriented
Time management and organizational skills
Excellent verbal communication skills
Ability to pay close attention to detail
Ability to work overtime as needed
Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 100 lbs.
EEO and ADA Statements
The Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.