Banquet Server - On CallHyatt Regency SchaumburgSchaumburg, IL
A property of: Marcus Hotels and ResortsPosted 6 days ago

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Job Description

Provide guest service to the overall operation of the Banquet Department as related to function requirements, server checklists, banquet service staff. Ensure the timely and creative presentation of all aspects of the banquet event and anything else necessary while maintaining high standards of service.


  • Know and adhere to your schedule at all times.

  • Ensure we are maintaining a high level of service with all guests.

  • Ensure that the Tray and Food appearance and service time standards are met

  • All functions that do not require a captain will be assigned a point server. This will be indicated on the BEO as the first name listed among all the servers listed.

  • The point server will check with the Banquet Manager/Captain for any changes or special needs that pertain to that event/function.

  • The lead server to pick up the event guest check in the banquet office for signature from the contact at the completion of the event for accuracy. The signed guest check is then to be returned to the banquet office.

  • The point server will assign duties, stations and partners if needed.

  • The point server will ensure that the room is set correctly and that all staff scheduled for the event are present, and communicate any staff shortages to the Manager /Captain.

  • The point server is to introduce themselves to the event contact so that the contact has a hotel event representative she will be comfortable with going to, in case of changes or special request.

  • All equipment to be taken to the proper location directly after completion of event.

  • Ensure that all food is taken back to the banquet kitchen immediately following the event.

  • Handle and correct all areas of opportunities that may arise to ensure that all guests expectations are met and exceeded.

  • Ensure that all servers are utilizing 'down time' wisely per specific duties.

  • Ensure that Banquet Event Order requirements are fulfilled within the room as pertains to creative table presentation, food items, order and quality of service and food product, service standards of staff and cleanliness of the area before and after the event.



  • Any combination of education and experience equivalent to a graduation from high school or any other combination of education, training or experience that provides the require knowledge, skill and ability. High school diploma preferred.

  • Prior hospitality and cash handling experience preferred.

  • Ability to obtain any government required licenses or certification

Job Requirements

See Job Description

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Suburban

Perks

401(K)
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Hyatt Regency Schaumburg
Our hotel offers modern upscale accommodations just 15 minutes from
O’Hare Airport, 30 minutes from downtown Chicago, and minutes from
Schaumburg business offices. Stay at the best upscale hotshow more
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Address1800 East Golf Road, Schaumburg, IL, 60173 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeSuburban 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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