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Job summary Set up Banquet Rooms and serve food and beverage in a friendly, courteous and professional manner according to The Overton Hotel and Conference Center’s high standards of quality. The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or through the exercise of sound, reasonable judgment and initiative in the performance of job responsibilities. Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. Summary of essential job functions 1. Set up banquet room as instructed by Banquet Captain to include linen, service ware, and glassware 2. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations 3. Greet guests and respond to requests in a friendly and courteous manner 4. Serve the food and beverage in the order and to the expectations of the Banquet Captain to ensure consistency throughout the banquet 5. Promptly bus dishes as guests complete each course or meal at the end of the meal or function 6. Replenish beverages as necessary, and check with guests for overall satisfaction 7. Once banquet is complete, reset banquet room according to the Captain’s specifications to ensure the readiness of the room for the following function 8. Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies 9. Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards 10. Assist Banquet Set up staff, Banquet Bartenders and Banquets Audio Visual as needed 11. Other activities and responsibilities that you will be asked to perform in management’s judgment that is not morally wrong.
Educational/Experience Requirements 1. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities 2. Must have and maintain T.A.B.A.C certification and Certified Food handlers 3. Hospitality experience preferred 4. Ability to obtain any government required licenses or certifications 5. CPR Certification and First Aid training preferred Abilities Required 1. Must have a basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette 2. Must have knowledge of the appropriate table settings and service ware 3. Basic knowledge of English sufficient to understand inquiries from customers and communicate simple instructions 4. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel 5. Ability to remember, recite, and promote a variety of menu items 6. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift 7. Ability to operate beverage equipment, such as a coffee maker Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
|Address||2322 Mac Davis Lane, Lubbock, TX, 79401 View map|