Do what you Love, Care for the World,
Challenge the Status Quo!
WELCOME TO SWISS Ô TEL CHICAGO
Over the past several months, our dedicated team has been a beacon of strength as we've managed through the global crisis presented by the COVID-19 pandemic. This crisis has shown the very best of our hotel and we are so proud of how all of our colleagues have been there for each other, offering help, comfort and support through these difficult and unpredictable times. The spirit, passion and determination of our Swiss ô tel Chicago family is stronger than ever before.
JOB DESCRIPTION: Banquet Manager
WHAT YOU WILL BE DOING:
Engaging service, delicious cuisine and legendary views make every special event at Swiss ô tel Chicago a truly memorable experience. Your leadership and organization strengths as Banquet Manager will ensure that each group function reflects your team's commitment to quality, efficiency and superior guest service in our award-winning hotel!
Reporting to the Director, Banquets, the Banquet Manager will be responsible for fulfilling the client experience in our 65,000 square feet of state-of-the-art event center. The Banquet Manager will assist the Director, Banquets and in overseeing a large team of talented individuals and will be responsible for managing and working with the Supervisors in supervising Banquet events, employees and the overall department.
All areas of guest service and core standards
Daily supervision, coordination and direction of all colleagues in the Banquet and Banquet Set-up Department including staff supervision, tip distribution, ringing in of checks, alcohol distribution, etc.
Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
Maintaining high staff morale and team spirit within the Banquet Department.
Leading and coaching all colleagues in the banquet services department
Assisting the Director, Banquets with overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
Create and implement colleague-training initiatives
Implementing meeting and conference service standards.
Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.
Creating and implementing new processes and procedures to drive the department forward
The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses.
The Director will partner with Meetings and Events, along with various Meeting Planners to produce positive Voice of the Guest scores.
Adhere to all budget guidelines that are established for each event.
Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.
Finding creative solutions and proactively solving problems in order to meet a demanding client base.
Creation and implementation of guest preference programs.
Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
Work with the Conference Service & Catering Department in order to ensure that revenues and guest satisfaction levels are maximized.
Maintain high level of professional appearance, demeanor and image of self / hotel
Consistently offer professional, friendly and engaging service
Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Frequent walking throughout the shift
Occasional lifting and carrying up to 50 lbs
Occasional bending, kneeling, pushing, pulling, walking and standing
Occasional ascending or descending ladders, stairs and ramps
YOUR EXPERIENCE AND SKILLS INCLUDE:
Previous leadership experience required with previous Banquet leadership preferred
Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
Strong interpersonal and problem solving abilities necessary.
Must be a highly organized person with strong planning skills.
Must exhibit command and presence on the floor
Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
Goal and results oriented.
Analytical skills, strength as a developer and a leader of others are essential.
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Ability to focus attention on guest needs, remaining calm and courteous at all times
Wine & spirits knowledge and an understanding of Banquet Beverage is preferred
WHAT IS IN IT FOR YOU:
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
Heart + Artist = Heartist®
Our Heartist Culture
At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we're connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.
We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.
Come As You Are
Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or... anything really!
For five years in a row, our colleagues have voted Swiss ô tel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU - then apply with us today and tell us about yourself!
Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children's Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.
Made possible by Harry Weese's visionary design, Swissôtel Chicago boasts "forever" views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by...
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