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SUMMARY: Supervises, directs and ensures proper execution of all booked banquets and meeting events. Oversee banquet functions ensuring the utmost in efficiency and service while promoting Clearly Superior Customer Service.
DUTIES: Ensures smooth, efficient and professional operation of banquet functions. Updates information in the catering/banquet software program. Prepares and submits reports related to convention center/banquet department activities, financial results and projections to the F&B Director. Prepares banquet gratuity reports for review by the F&B Director in a timely manner consistent with the payroll schedule. Works closely with kitchen to ensure food quality and presentation standards. Promotes positive customer relations, handles complaints and suggestions. Manages personnel staffing, scheduling, payroll and training. Responsible for all aspects of performance management relative to personnel. Ensures communication with Marketing/Catering to promote banquet sales. Oversees banquet function to maximize service and profitability. Complete post-event recaps with recommendations for future events. Coordinates training of banquet staff with F&B Director and the In-House Trainer.
QUALIFICATIONS: High School diploma or GED required. Must be 21 years of age and possess ability to obtain a Food Handler Card, preferably Serv Safe Certification and be T.I.P.S. certified. Five years of banquet food service experience desired. Two years of management or supervision experience in banquet food service desired. Previous management/supervisory coursework preferred.
|Address||15347 Suquamish Way Northeast, Suquamish, WA, 98392 View map|