ASST MGR, RESTAURANTHershey Entertainment & Resorts Company (HE&R) HeadquartersHershey, PA
A property of: Hershey Entertainment & Resorts Company (HE&R)Posted 3 weeks ago

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Job Description


This position is responsible for assisting with the management and administration of food and beverage activities for Houlihan's Restaruant + Bar in a high volume, team oriented restaurant.

Job Functions (Items marked with an asterisk are essential functions of this position):
  • Monitor restaurant processes and procedures to ensure adherence to brand standards and quality service. Enforce brand standards throughout service process to ensure a consistent customer experience. Ensure full compliance with food safety and alcohol service guidelines.*
  • Analyze the flow of customers and evaluate service and food preparation to identify issues that may impact customer satisfaction. Resolve issues as needed.*
  • Provide leadership and direction of assigned area during shift. Resolve customer issues and maintain a floor presence to ensure adherence to hospitality standards.*
  • Plan and assign daily goals, tasks, and assignments. Monitor performance and assist in adjusting business strategy in order to continuously meet goals.*
  • Hire, train, and motivate staff; ensure staff are knowledgeable about current offerings and promotions in order to maximize sales.*
  • Develop and implement day to day promotions and programs to attract customers and drive sales. Monitor sales data and create programs and initiatives to fill gaps.*
  • Create staff schedules and adjust as needed in order to adhere to labor budget. Monitor staff workload and deploy staff effectively to meet customer demand.*
  • Work collaborative between the Front of the House and the Back of the House to ensure all internal and external guests are providing and receiving exceptional service.*
  • Complete daily/weekly/monthly tasks such as record keeping, audits, sales reports, and inventories. Provide information to manager/sr manager as requested.*

Job Requirements

Basic Qualifications:
  • Minimum of 2 years of Food & Beverage experience.
  • Minimum of 1 year supervisory experience.
  • 18 years of age or older.
  • Completion of high school or GED

Additional Qualifications:
  • Proficient working with details on a daily basis for prolonged periods of time.
  • Post-Employment - RAMP Certification, ServSafe Certification

Physical Demands & Working Conditions
  • While performing the duties of this job, the employee is required to:
    • Climbing Ladders Occasional (
    • Reaching Forward Frequent (34-66%)
    • Climbing Stairs Occasional (
    • Lifting Occasional (
    • Reaching Overhead Frequent (34-66%)
    • Finger Dexterity Occasional (
    • Hand/Eye Coordination Frequent (34-66%)
    • Stooping Occasional (
    • Bending Frequent (34-66%)
    • Sitting Occasional (
    • Standing Constant (>67%)
    • Walking Constant (>67%)
  • This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
  • This job regularly requires verbal communication of detailed information to others either by phone or in person.
  • Must be able to speak and read the English language.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Job Details

Mid level

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Hershey Entertainment & Resorts Company (HE&R) Headquarters
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Address27 West Chocolate Avenue, Hershey, PA, 17033 View map
Property typeOffice 
building TypeCommercial 

People (2)

ANDREW HELMERVICE PRESIDENT, HUMAN RESOURCESAndy was named Vice President, Human Resources in January 2014. Andy began his career with the company in 1984 at Hersheypark and held various positions in the Foods Department at the Park over the next eight years. In 1992, he began his management career as Food Service Personnel Coordinator. Throughout his more than 20-year career with the company, Andy has held a variety of positions, including Manager Compensation/HRIS and Assistant General Manager of the Entertainment Complex. Prior to becoming the company's Vice President, Human Resources, Andy served as Managing Director of Human Resources.
JOHN K. LAWNPRESIDENT & CHIEF EXECUTIVE OFFICERJohn was appointed a Director of the company in June 2017. John was elected Chief Executive Officer in June 2017 after serving as President since September 2016. He previously served as Vice President and Chief Operating Officer and held other leadership positions in the Entertainment division, including Director of Food & Beverage and Assistant General Manager of Hersheypark®. Prior to joining the company, John worked with clients at Yankee Stadium, FedEx Field, and the Men's US Open Championships, as well as at other sporting venues and premier hospitality events throughout the country. John is a member of the Pennsylvania Restaurant & Lodging Association and the International Association of Amusement Parks and Attractions (IAAPA). He serves on the boards of both the Harrisburg Regional Chamber & CREDC and the Pennsylvania Chamber of Business and Industry.

Culture (2)

SweetWhat makes us different makes us sweet.
CORPORATE SOCIAL RESPONSIBILITYHershey Entertainment & Resorts is dedicated to preserving the legacy of our founder, Milton S. Hershey. Mr. Hershey's business practices of more than 100 years ago extended to what business leaders today recognize as the foundations of responsible and sustainable business. He believed that supporting the community and helping those in need were an important part in the success of his business model. Those same beliefs hold true today and are the foundation to everything we do as a company.
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