Assistant General Manager - Courtyard BallantyneCourtyard by Marriott Charlotte BallantyneCharlotte, NC
A property of: Northwood Hospitality
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description


Job Summary:

The Assistant General Manager works in conjunction with the General Manager to establish and maintain operational standards and ensure efficiency and profitability for the Courtyard by Marriott Charlotte Ballantyne. Manages overall operation through maintaining cost and quality standards, maximizing profits, training and developing associates and exceeding guest expectations.

Primary Responsibilities:
  • Manages all sources of revenue to include rooms, food and beverage and others. Ensures all departments are profitable and maintain strong working relationships. Responsible for utilizing budget and forecast to track expenses. (Accounts Payable/Accounts Receivable)
  • Oversees Bistro operations to include food preparation methods, portion control and garnishing; ensure accurate presentation of all foods per the use records. Participates in monthly inventory verification and maintains adequate supplies. Ensures all Health Department guidelines are in place and practiced.
  • Responsible for ensuring all COVID standards/procedures are communicated and practiced per CDC/Northwood/Marriott guidelines in accordance with national/state/local restrictions.
  • Assist with creating the hotel’s annual budget and monitors the performance of the hotel throughout the year.
  • Produces monthly financial reports and knows at all times where the hotel stands against budget.
  • Motivates and engages associates in team building activities. Responsible for employee development, retention and conducting regular employee meetings.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Desires to provide 4-Star Service to all people at all times. Evaluates the Guest Satisfaction Survey on a regular basis to better understand the categories that are performing under par and need new ideas implemented to improve GSS scores.
  • Follows company policies and procedures and is able to effectively communicate them to subordinates.
  • Holds associates accountable for their actions and is willing and able to coach/counsel associates depending on the nature of the action.
  • Assist the sales department and General Manager to create local and national marketing plans and pricing strategies and knows market segments.
  • Fulfills Manager On Duty Shifts and Responsibilities
  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
Education and Experience
  • High school diploma or equivalent; associates degree preferred
  • Previous Supervisory experience
  • 2 - 3 years of hotel Assistant General Manager experience and/or Front Desk Supervisor
  • Experience using point of sale systems and/or Fosse preferred

Skills & Abilities
  • Excellent verbal communication skills
  • Strong customer service focus
  • Detail oriented
  • Strong organizational and time management skills
  • Basic computer and math skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements
  • Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
  • Ability to push, pull, carry, lift or otherwise move up to 50 lbs.

EEO and ADA Statements

The Courtyard - Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Job Requirements

 

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Balance
Collaboration
Integrity
Leadership
Passion
Respect
Teamwork

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
Similar Jobs: 10

Similar Jobs: 10

Assistant General Manager  
Courtyard Portland Southeast Clackamas
Clackamas, OR
2 weeks ago
Assistant General Manager  
The Elyton Hotel, Autograph Collection
Birmingham, AL
3 weeks ago
Assistant General Manager  
Springhill Suites Las Colinas
Irving, TX
2 weeks ago
Assistant General Manager  
Marriott Spartanburg
Spartanburg, SC
1 week ago
Assistant General Manager  
Renaissance Indianapolis North
Carmel, IN
1 week ago
Assistant General Manager  
Residence Inn by Marriott Cincinnati Downtown/The Phelps
Cincinnati, OH
3 days ago
Assistant General Manager  
Springhill Suites Las Colinas
Irving, TX
4 days ago
Assistant General Manager - avid by IHG  
Kinseth Hospitality Corporation
Roseville, MN
3 weeks ago
Assistant General Manager  
Marriott Clearwater Beach Suites on Sand Key
Clearwater Beach, FL
1 week ago
Assistant General Manager  
TOWNEPLACE SUITES NEW ORLEANS/HARVEY/WESTBANK
Harvey, LA
2 weeks ago
Courtyard by Marriott Charlotte Ballantyne
Courtyard by Marriott Charlotte Ballantyneshow more
Address15635 Don Lochman Lane, Charlotte, NC, 28277 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality