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Assistant General ManagerRESIDENCE INN PRINCETON AT CARNEGIE CENTERPrinceton, NJ
A property of: Paramount Hotel GroupPosted 4 weeks ago

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Job Description

  

Residence Inn @ Carnegie Center

Position Title: Assistant General Manager 

Supervisor: General Manager

Basic Function:

Assists the General Manager in directing the operations of the property ensuring the highest levels of guest and associate satisfaction while maximizing profitability and efficiency. Specific emphasis is placed on overseeing the rooms division of property operations day to day.

Positions Supervised:

  • Reservations Manager
  • Guest Services Manager
  • Guest Services Supervisor
  • Guest Services Representative(s)
  • Property Controller
  • Executive Housekeeper
  • Chief Engineer/Director of Maintenance
  • Van Drivers
  • Bell Staff
  • Security

Essential Duties:

  • Directs the operations of the Front Office; oversees or participates in the hiring, training, scheduling, and management of all      Guest Services associates.
  • Assists in the development of the annual hotel operating budget and Annual Marketing Plan. 
  • Participates in monitoring monthly implementation and analysis.
  • Participates in regular property inspections and assists the General Manager in the maintenance of quality standards for      proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities. 
  • Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire,      injury, or illness due to unsafe or unsanitary conditions.
  • Assists the General Manager in the control of cash deposits and the property safe. Ensures that the safe count is accurate      and addresses change requests as needed.
  • Ensures guest satisfaction by responding to guest requests, resolving guest complaints, and greeting in-house guests.
  • Fills in for the General Manager during his/her absence.
  • Assists the General Manager in the preparation of all required reports and paperwork, ensuring that reports for the Home Office are completed accurately and submitted on a timely basis.
  • Maintains and balances the Innkeepers Account.
  • Interfaces with all department managers troubleshooting any potential problems and assisting as needed in the overall operations of the hotel.

Other Duties:

  • Participates in Sales and Yield Management meetings offering ideas to enhance sales efforts. 
  • Assists the Director of Sales in soliciting new accounts. 
  • Performs other duties as assigned by management.

Job Requirements

  

Essential Requirements:

  • High School diploma
  • Minimum of 4-5 years of hotel experience working in a number of different departments within the hotel. 
  • Minimum of 2 years experience supervising a staff  within a hotel property.
  • In-depth knowledge of Front Desk and Reservations systems and procedures. 
  • Mature, responsible person able to assume General Manager's responsibilities and accountability in the absence of the      General Manager. 
  • Excellent interpersonal and communication skills--both written and verbal.
  • Requires bending, stooping, kneeling, climbing, reaching, standing, walking, sitting, grasping, repetitive motions.

Other Requirements: 

  • Must be able to represent the hotel, Paramount Hotel Group, LLC and the franchise favorably to guests and the community. 
  • Associate degree in hotel management is preferred. 
  • Basic knowledge of word processing and spreadsheet programs.

Training Needs:

  • Supervisory skills training. 
  • Training in sales, budgeting, and forecasting. 
  • Cross training in the Food and Beverage department to enable future career growth within a full service property. 
  • Training in providing quality guest service.

Job Details

Mid level
Full-time
Salary ($60k - $65k)
Bonus Plan

About this location

class:
Upscale
room Count:
101-250
location Type:
Suburban
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RESIDENCE INN PRINCETON AT CARNEGIE CENTER
Our all-suite hotel in suburban Princeton, NJ makes visiting Princeton
University, College of NJ and Rider University convenient. Enjoy shopping
in the Princeton area, at the MarketFair Mall, Quakerbridge show more
show more
Address3563 U.S. 1, Princeton, NJ, 08540 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeSuburban 
Company Logo
This property is managed by
Paramount Hotel Group