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Assistant General ManagerBoca Raton Marriott at Boca CenterBoca Raton, FL
A property of: Dimension Development CompanyPosted Today

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Job Description

This is the job description for ASSISTANT GENERAL MANAGER.

Job Title: Assistant General Manager
Department: Administration & General
Company: Dimension Development
Reports To: General Manager
Supervises: Front Desk Manager, Security Supervisor, Executive Housekeeper, Engineering leader, Food &
Beverage Leaders

Job Purpose: To maintain the Rooms, Food and Beverage and Engineering disciplines of the hotel, maintaining established revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or exceed hotel budget, guest satisfaction and associate satisfaction guidelines and franchisee expectations.

Job Responsibilities:
1. Oversees Rooms Division, Food and Beverage Division as well as Engineering discipline. Preferably prior experience as department head/executive committee member within the Food and Beverage discipline or Rooms, to compliment General Manager's experience.
2. Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner.
3. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
4. Supervise the food & beverage department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel.
5. Generate an atmosphere that provides security and safety for all internal and external guests.
6. Establish and maintain cost control systems for all rooms and food & beverage related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.
7. Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations.
8. Monitor and maintain the property specific cleanliness guidelines in all areas of the property.
9. Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs.
10. Ensure high associate morale by rewarding team members who meet or exceed guest expectations.
11. Oversee implementation and development of all training programs.
12. Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.
13. Other duties as assigned.

Job Skills:
1. Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.
2. Excellent communication, presentation and listening skills.
3. Ability to read and interpret business records and statistical reports.
4. Ability to use mathematical skills to interpret financial information and prepare budgets.
5. Ability to analyze and interpret policies established by administrators.
6. Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

Job Qualifications:
Education: Bachelors Degree in Hotel Management, Business or related field
Experience: 5 years leadership experience in hotel operations with OR, an equivalent combination of education & experience.
Licenses/Certifications: N/A

Management Activities:
X Interview, select and train associates
X Direct the work of associates
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates
X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold.
X Control the flow and distribution of materials or merchandise and supplies
X Provide for the safety and security of the employees or the property
X Plan and control the budget
X Monitor or implement legal compliance measures
X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Walk extended distances
X Lift/carry 6-25 lbs.
X Able to work overtime and/or irregular hours

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements

 

Job Details

Senior level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
Vision Benefits
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Boca Raton Marriott at Boca Center
Perfectly placed near the beach, restaurants and shopping, Boca Raton
Marriott at Boca Center is a refreshing destination for business and
leisure travel. Experience a contemporary retreat in stylishlyshow more
show more
Address5150 Town Center Circle, Boca Raton, FL, 33486 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
Company Logo
This property is managed by
Dimension Development Company