Assistant General ManagerHyatt Place Marlborough / Apex CenterMarlborough, MA
A property of: True North Hotel Group, Inc.
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Job Description


JOB Summary: This position requires rapid response to problems and concerns with the goal of high customer satisfaction levels. Responsible for assisting the General Manager with day-to-day activities such as sales, marketing, budgeting, forecasting, housekeeping, and maintenance issues. Responsible for motivating, encouraging, and empowering all associates. Must practice consistency and dependability with upholding management and franchise standards.



§ Participate in budget creation and control

§ Assist with recruiting, selection, training, counseling, coaching, and motivating of associates

§ Participate in and observe departmental performance reviews

§ Manage payroll administration

§ Ensure all employees are aware of and capable of assisting all guests with their needs in a timely and accommodating manner. Be able to assist when necessary.

§ Monitor key control program.

§ Ensure proper delivery of guest special requests by the Front Office Manager and all guest service representatives

§ Assist the General Manager in resolving guest complaints

§ Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers, and management.

§ Be well informed of top and target accounts

§ Training all staff members on policies and procedures, including all emergency, safety and all other procedures laid out in the employee handbook

§ Assist the General Manager with payroll and accounts payable

§ Oversee departmental operations and be prepared to help departments as necessary

§ Attend all staff meetings with a positive attitude and inventive ideas for improvements

§ Inspect suites weekly on a spot-check basis for cleanliness 

§ Ensure all employees follow cash control procedures

§ Attend all appropriately required Company meetings

§ Promote good employee communication through employee feedback, oral and written communication, and proper training

§ Available to receive calls 24 hours a day seven days a week when the General Manager is unavailable

§ Assist General Manager in maintaining vendor files and ensure all department vendor files are complete and up to date

§ Authorize direct bill accounts and monitor the administration of accounts receivable

§ Inspect rooms and/or suites on an as needed basis.

§ Perform any reasonable request by Management.

COMPETENCIES: This position should have all the competencies of the Front Office Manager role. In addition, the role of AGM should possess the following:

Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 

Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 

Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things. 


  • Continually required to stand
  • Frequently required to walk
  • Continually required to      utilize hand and finger dexterity
  • Frequently required to bend, stoop,      kneel 
  • Frequently lift and /or move more than ten pounds and occasionally      lift and/or move up to 20 pounds.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

Previous hotel management experience AGM or Ops Manager.

Hyatt experience is a huge plus.

Job Details

Mid level
Salary ($60k - $65k)
Bonus Plan

About this location

room Count:
location Type:
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Hyatt Place Marlborough / Apex Center
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Address169 Apex Drive, Marlborough, MA, 01752 View map
Property typeHotel 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
True North Hotel Group, Inc.