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The purpose of the Assistant General Manager is to assure the overall success of the hotel by meeting or
exceeding the planned objectives for revenue, profit, guest satisfaction, associate satisfaction and product
Essential Job Functions
Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of
associates as necessary.
Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the
objectives, measuring performance and supervising the department heads.
Achieves desired customer service goals by monitoring the service provided and developing and
implementing strategies to achieve desired service levels.
Ensures that all new associates receive a through orientation and on‐going technical training.
Increases efficiency of operations by analyzing procedures and practices and implementing
alternative strategies as required.
Implements the approved budget; monitor revenues and costs on a daily basis and take corrective
action when necessary.
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll
control, and other expenses.
Monitors service and teamwork on a regular basis and counsels associates as needed
Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation
techniques in order to maximize associates productivity and satisfaction of direct reports.
Develops and implements strategies to achieve Employee Satisfaction Index goals.
Communicates with other managers and associates to provide smooth working relations between
Determines and communicates standards of performance to associates. Evaluates associate
performance on a regular basis and recommends salary increases as appropriate.
Develops associates to maximize potential and prepare for future promotional opportunities by
conducting counseling sessions, determining developmental needs and allowing these needs to be
Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within
framework of established AURO guidelines.
Ensures that all associates follow safety rules and emergency procedures; takes corrective action
where required to improve safety of work areas.
Assists the General Manager; directs or cooperates with other managerial personnel as required or
College degree in Hotel Administration preferred; 2‐3 years hotel management/supervisory experience or
equivalent combination of education and experience.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
|Address||1200 Virginia Avenue, Atlanta, GA, 30344 View map|