Assistant Front Office Manager - Arlo HotelsArlo Hotels HeadquartersNew York, NY
A property of: Arlo Hotels
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Job Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Benefits

* Medical, Dental, Vision
* 401K - after one year
* Tuition Reimbursement
Responsibilities

* Always treat guests with courtesy and respect in a variety of situations.
* Displays honesty & integrity.
* Supervises the Front Office Department – Lobby Hosts.
* Conducts pre-shift meetings.
* Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
* Motivates and develops team members.
* Maximizes room sales, room revenue and profit.
* Delivers outstanding service and creates memorable experiences.
* Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
* Embraces and effectively lives Arlo Hotels values and culture.
* Assigns, coordinates, and supervises work activities of Lobby Hosts.
* Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
* Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
* Conducts performance reviews with reporting team members.
* Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
* Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
* Manages same day rooms inventory and rate yielding.
* Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Education

* Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

* Hospitality Diploma or Degree preferred.
* Minimum 2 – 3 years in a management position.
* Hospitality or customer service.
* Opera experience.
* Benefits : Medical, Vision, Dental and 401k, Tuition Reimbursement Program (ref. 58060)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Requirements

see above for details

Job Details

Mid level
Full-time

About this location

floors:
11-25
class:
A
building Type:
Commercial

Perks

401(K)
Commuter Benefits
Dental Benefits
Job Training
Tuition Reimbursement
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Arlo Hotels Headquarters
#Hello Arlo ...... In the lifestyle hospitality industry, people make the
difference. Arlo Hotels is committed to being a great place to work,
providing exceptional service for our guests through our unishow more
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Address261 5th Avenue, New York, NY, 10016 View map
Property typeOffice 
floors11-25 
class
building TypeCommercial 

Culture (1)

Arlo CaresArlo is dedicated to reducing our consumption foot print. One step at a time. This ticker is a real-time tracker of the single-use waste Arlo has conserved by making conscious choices and changes to our day to day operations; a reminder of the impact this has on our local and global communities, and proving that small daily changes can spark a movement. OurMission To serve as a home base for the eco-conscious community and spark sustainable changes in travel. How Home Base: Our team aspires to operate a sustainably conscious hotel that is turning a new leaf for the industry. From the elimination of single-use plastics to eco-friendly building functionalities, we’re committed to a mindful vision of hospitality. Green PARLOur Series: Known for our forward-thinking programming and engaging partnerships, Arlo is pioneering a platform for the eco-conscious community that’s dedicated to inspiring change. We’re bringing together thought leaders in the green space to discuss the benefits of green living, and how to make small yet mighty shifts that make our world a more beautiful place. Community: As explorers, we appreciate the beauty of travel and global ecosystems. Our team carefully curates events, festivals and ocean clean-ups that give back to charitable partners working tirelessly to keep our world clean.
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