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Assistant Front Office ManagerSurf & Sand ResortLaguna Beach, CA
A property of: JC Resorts
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Job Description

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like family and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

To complete an APPLICATION please click on the following website: or contact the Human Resources office direct line 949-376-2764 anytime Monday - Friday, 8:30 am – 5:00 pm for additional information.

The ASSISTANT FRONT OFFICE MANAGER is responsible in assisting the Director of Front Office at the Surf & Sand Resort in overseeing the staff and operations of the Front Desk, PBX, Bell, Valet, and Concierge departments to ensure efficient and professional service to all resort guests.

ESSENTIAL DUTIES, include but not limited to: 

  • To assist the Front Office management team in exceeding guest expectations and employee performance in the following areas: Front Desk, Valet, Bell, Concierge, and PBX.
  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • To hire, train, schedule, support, review, and discipline employees in the Front Office area and to ensure that all staff members maintain the highest possible levels of employee morale and department productivity.
  • To monitor overtime and manage labor to ensure that payroll costs stay within budgetary guidelines.
  • To provide gracious and sincere customer service to all arriving and departing hotel guests.
  • To ensure the proper handling of guest check-ins and check-outs by Front Desk, including welcoming guests, establishing credit, accurately completing all necessary paperwork, explaining to guests all aspects of their package format or group arrangements, and ensuring guest satisfaction with rooms and other arrangements.
  • To follow all specified procedures in administering the affairs of the Concierge desk, including shipping, directions, dinner reservations, tickets, gift certificates, and amenities.
  • To follow all specified procedures in administering the affairs of the Bell/Valet department, including coordination of bag pull, transportation, parking vehicles, rooming guests, amenity deliveries, upselling, property explanation.  

Job Requirements

JOB KNOWLEDGE & EDUCATIONAL LEVEL: Four-year college degree preferred. Must have a minimum of two years experience in a similar position. Excellent communication skills and computer knowledge required. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver's license required. Proof of personal automobile insurance coverage required.

SKILLS AND APTITUDES: Detail oriented. Highly organized and efficient. High level of customer service. Knowledgeable in trouble shooting and problem solving. Diplomatic, trustworthy and reliable. Requires little supervision.

WORKING CONDITIONS: Works indoors/outdoors throughout shift. Indoor environment consists of a temperature controlled, clean, and well-lit office. May be exposed to weather conditions in unsheltered outdoor areas. Bi-level structures.

PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Bends, stoops and reaches to perform routine job tasks. Heavy telephone usage and typing.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years. 

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651                               HR direct line: (949) 376-2764            

Job Details

Mid level

About this location

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Paid Time Off
Tuition Reimbursement
Wellness Programs
Surf & Sand Resort
Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a
proven leader in the management and operation of golf and resort
properties since 1971. We are located directly on the beacshow more
show more
Address1555 South Coast Highway, Laguna Beach, CA, 92651 View map
Property typeHotel 
room Count101-250 
location TypeResort 

People (2)

Cristina SchultzAssistant Director of Human ResourcesCristina Schultz has been with the Surf & Sand Resort’s Human Resources team since 2006. Her education started in her native country of Mexico, where she obtained a Law Degree from the Universidad Autonoma De Guadalajara. Cristina’s Human Resources professional career started in 2000 when she achieved her certificate in Human Resources at California State University, Long Beach. She has worked in HR in various positions such as HR Coordinator, Training Manager and Employment Manager. “Surf & Sand Resort and JC Resorts is my second home. It’s a privilege to work in a beautiful environment with such a wonderful team of professionals.”
Julie DoddDirector of Human ResourcesJulie Dodd has been leading the Human Resources team at Surf & Sand Resort since 2004. She obtained her Bachelor’s degree from Michigan State University in Hospitality Business and has held several positions within the industry; including restaurants, hotels, and private clubs. This diversity allows her to understand the ins and outs of various departments. In 1999, Julie accepted her first Human Resources opportunity and has remained in the HR field ever since. She is personally invested in a service culture where employees are supported and have their own voice. “Hospitality is a hardworking but equally rewarding industry. It’s a pleasure to work for JC Resorts where employees are recognized and appreciated for their efforts. Although our employees are focused on making JC Resorts properties a memorable destination for our guests, I enjoy my focus on making the JC Resorts properties a desirable place to work.”

Culture (1)

Making Memories. Every Guest. Every Time.At Surf & Sand Resort, we expect the best and have a great time doing it. We embrace our employees and value their contributions. We reward and celebrate team members’ successes.
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JC Resorts
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