Area Director, Human ResourcesWestin Southfield DetroitSouthfield, MI
A property of: Atrium Hospitality
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Job Description

Southfield Westin

Job Description


Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes

Reports To: General Manager

Equipment: Laptop, cell phone allowance

Primary Purpose:

The Primary Purpose of the Area Director, Human Resources is to ensure that Associates are fully assimilated into their operational roles by managing Associate performance and development, ensuring appropriate compensation, facilitating talent acquisition, overseeing employee relations, and supporting administrative needs. This position will have responsibility over 2 hotels in Michigan and Ohio including The Southfield Westin and the Columbus Marriott.

Work Performed:
  • Balance and prioritize the operational and human resources needs across multiple properties while driving the Corporate HR responsibilities, initiatives and programs
  • Leverage our HR technology capacities in order to maximize efficiencies (to include electronic performance management process)
  • In partnership with property leadership teams, drive, model and promote our Core Values with all internal and external interactions.

Performance Management/Development
  • Develop and manage relationships with property leadership team members in order to support positive associate relations while providing coaching and development, as needed
  • Demonstrate the ability to assess talent and analyze skill gap in order to develop and facilitate training and development plans (as a group and on an individual basis)
  • Engage with leadership teams while on property and in a remote consultative capacity while also serving as an escalation point as needed

  • In partnership with the property General Managers, drive compensation strategies to ensure that our total rewards strategies are equitable and competitive; this includes ongoing monitoring of the local market trends.
  • Administer company's annual merit review process per established guidelines

Talent Acquisition
  • Leverage relationships with local workforce development and other talent resources to build and maintain strong talent pools (i.e. veteran organizations, female and minority centric groups, local college recruiting, etc.)
  • Partner with Corporate Talent Acquisition resources to own and drive the full cycle recruiting process for all positions within scope of role (includes Exempt and Non-Exempt recruiting needs)

Employee Relations
  • Address associate concerns in a timely manner, leading and record investigations via Ethics Point within the Area to ensure adherence to Atrium's policies, procedures and applicable laws
  • Champion Atrium's Core Values and business practices to ensure compliance with policies and applicable employment laws

  • Partner with the property managers to serve as the central point of contact (POC) for claims management of all Workers Compensation and safety matters by monitoring and managing related key performance indicators
  • Ensure proper and timely handling of all unemployment claims
  • Maintain Atrium Hospitality HR Audit standards and metrics
  • New Hire/Onboarding
  • Ensure communication vehicles are visible and available for all associates

  • Ensure managers are properly trained and guided on all compliance related matters (to include Leave of Absence administration)
  • Demonstrated understanding of underutilization and how to ensure appropriate outreach efforts are in place to include monitoring and administering Affirmative Action Plans (AAPs) for properties
  • Develop a comprehensive Affirmative Action Plan each year. Maintain documentation for all accommodations
  • Own Brand and Atrium required training (to include proper record keeping)
  • Ensure the proper administration of CBAs (as applicable)
  • Any and all other work as required to complete the primary purpose of the position.


Required Prior Experience:

5-7 years of progressive HR leadership experience to include solid HR Generalist responsibilities

Prior Labor Relations and Union experience

Preferred Prior Experience:

2 years of Hospitality experience

Prior multi-property experience

Required Education:

Bachelor's Degree in related field of study or commensurate experience

Preferred Licenses/ Certification:

Active HR Certification

Required Technology:

Advanced proficiency of technology capabilities across various HRIS platforms and related technologies

Preferred Technology:

Workday experience


8+ hours at a desk/computer


Bilingual - based on market specific needs

Excellent communication, presentation and listening skills


(29) Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

(3) Approachability

Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting.

(5) Business Acumen

Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Requirements

See Job Description.

Job Details

Senior level

About this location

room Count:
location Type:


Customer Service
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Westin Southfield Detroit
Westin Southfield Detroitshow more
Address1500 Town Center, Detroit, MI, 48075 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

People (4)

Kimberly FurlongSVP Revenue StrategiesKimberly Furlong is SVP of Revenue Strategies and is responsible for developing our sales and revenue management platforms, as well as overseeing and directing the revenue generation and marketing strategies across all operating departments for Atrium Hospitality. Prior to joining Atrium, Kimberly spent three years with the Proccacianti Group as Vice President of Revenue Management. Prior to TPG Hospitality, she held various executive and senior revenue management and sales and marketing positions with Hersha Hospitality and Lodgian, Inc., both publicly traded hotel companies. She is a member of the Marriott Distribution Strategy Advisory Committee, Marriott Full Service Sales and Marketing Advisory Council, and Hilton’s All Suites Task Force. She also serves as the Chair of the IHG owners Association, Distribution and Digital Committee.
Joe KellySenior Vice President of OperationsJoe Kelly is Senior Vice President of Operations and is responsible for the day-to-day operations of Atrium’s hotel portfolio. In his role, Joe leads the Vice Presidents of Operations in developing and executing operational strategies. As a member of the AH Executive Committee he also assists in developing a culture of best in class engagement and execution. Joe joined us in 2015 after working for John Q. Hammons Hotels for five years as Regional VP, managing 16 hotels with Hilton and Marriott brands, exceeding $190 million in revenue. Prior to his role with JQH, he spent eight years in regional roles with Lodgian Inc., culminating his time there as VP of Operations and an officer in this publicly traded company. Prior to his corporate positions, Joe was a GM for 15 years with Hart Hotels and Winegardner & Hammons across IHG, Starwood, and Radisson branded hotels.
Jacinta CarterSVP Human ResourcesJacinta Carter is SVP of HR, responsible for the continuous development of our organization’s human resource functions, directing the company’s staffing goals and strategies to support productive and profitable business operations, and advancing our vision “to be the place to work in the local market.” Jacinta joined Atrium in February 2015 and has more than 15 years of human resource experience with manufacturing, packaging, and consumer products companies, leading teams and business units in corporate functions. Prior to joining Atrium, Jacinta was the VP, Corporate HR & Communications for Graphic Packaging International. During her eight years with Graphic Packaging, she held a number of global leadership positions. She has also held other HR Generalist and HR leadership roles of increasing responsibility with companies such as Tyson Foods and ConAgra Foods. Jacinta has served as the Secretary of the Georgia Association of Black Women Attorneys (GABWA) Foundation Board since 2012 and has earned her Senior Human Resources Professional certification. She is also a member of Zeta Phi Beta Sorority Incorporated, the National Association of African Americans in Human Resources – Atlanta (NAAAHR), Society of Human Resources Professionals (SHRM), and is a Big Sister with the Big Brothers Big Sisters of Greater Atlanta.
Daniel AbernethyPresidentDaniel is President of Atrium Hospitality. He joined Atrium in 2007 as SVP of Asset Management and has been responsible for overseeing all facets of operations for the company’s hotel, resort and golf portfolio. He has over 30 years of experience in the hotel industry, concentrating in asset management, sales and marketing, and revenue management at the hotel and corporate levels. In his role as President, Daniel is actively involved in the development of property and enterprise level operating and capital investment strategies to maximize financial performance, improve product positioning, and increase ROI on capital projects. Prior to joining Atrium, Daniel was Vice President of Sales and Marketing for Lodgian Inc., responsible for revenue generation and strategy development for over 80 hotels with a variety of brands including Starwood, Marriott, Hilton and IHG.

Culture (4)

EducationAs hoteliers, we are lifetime students of providing great customer service and creating memorable experiences. Atrium Hospitality’s commitment to education within the communities where we do business is shaping the lives of those around us every day. From supporting back to school programs, ESL courses or charitable organizations focused on learning, we are proud to help others make their dreams, hopes and goals become a reality through education.
SustainabilityThe hospitality industry has a considerable impact on the environment due to factors such as water consumption and our use of consumable goods and energy. Embracing sustainability is a business imperative for Atrium Hospitality, as it impacts the experience of our guests, our brand image and cost efficiencies. We take our responsibility as environmental stewards very seriously. Our focus on sustainability has a direct and significant correlation to the lives and health of others around the world.
Embracing Those With DisabilitiesWe embrace diversity at Atrium Hospitality every day through our acceptance of and respect for all individuals. We acknowledge and appreciate the fact that each person is unique; and we value their contributions and differences. To help further our commitment to diversity and inclusion in the workplace, Atrium has an ongoing partnership with Project Search, a business-led preparation program for young people with disabilities that takes place at a company for one year. The goal for each participant is competitive employment, attained through real-life work experience combined with training in employability and independent-living skills to help these individuals make a successful transition into a productive adult life. A number of our Project Search participants have gone on to full-time employment with the hotels after graduating from the program.
WellnessAtrium Hospitality understands our associates are an essential part of the positive guest experience. In order for our associates to be their best selves at work, the company offers an enhanced array of benefits. In addition, Atrium Hospitality is committed to enriching the wellness of our guests and communities in which we operate. Some examples are community-based fitness programs, promotion of 5-10k runs, participation in local sports leagues, community health fairs, and chef demonstrations on how to prepare healthy meals.
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