Job Description

Responsibilities

Provides clerical/secretarial and administrative support for the Sales department, including dictation, typing, computer.

input, filing, tracing, answering telephones, printing reports and departmental records/logs.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain knowledge of all hotel services/features and hours of operation.
Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Familiarization with current customers and hotel accounts.
Working knowledge of the front desk and desk operations.
Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep sales work area neat, clean, and presentable to clients or hotel staff.
Ensures communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.

Qualifications

High school graduate.
Minimum 1-year administrative experience.
Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
Ability to provide legible communication.
Computer skills.
Previous guest relations training.
Familiarity with preparing statistical reports.

Wellsworth Hotel

Gracefully blending historic touches with a contemporary feel and resort-style amenities, the Wellsworth Hotel near Sturbridge, MA, is the ideal setting for work and leisure. Our stately hotel preserves the architectural heritage of the American Optical Company, an eyeglass and optics manufacturer and innovator that called Southbridge, MA, home for 160 years. Today, guests feel the grandeur of an earlier era within the brick façade as they ascend the grand, spiral staircase and mingle by the hand-carved marble fireplace. This is history, hotel and home, redefined.