$75,000.00 to $90,000.00 per year.

We are currently looking for a Guest Relations Manager who is passionate about providing the highest level of service, a great communicator, detail oriented and a great leader:

Report directly to the Director of Front Office and assist with all needs to run department efficiently and effectively.

Manage all Guest Relations Agents. Provide support as needed and support with all daily tasks including but not limited to phone calls, emails and guest relations tasks.

Manage day to day operation, ensure all guest needs and requests are followed up with in a timely manner.

Assist with scheduling, payroll and departmental projects

Ensure team follows Forbes Standards at all times and ensure team is well trained on day to day duties

Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue

Handle phone calls and email correspondence

Must have a positive attitude and strong attention to detail

Must be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrival

Send pre-arrival emails to all guests

Must be flexible with scheduling.

Ensure and provide flawless, upscale, professional and high class guest service experiences

Respond to guests needs and anticipate their unstated ones

Actively listen and resolve guests' complaints

Oversee and coordinate all arrivals

Provide wellness calls to in-house guests

Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery

Promote all amenities, conveniences and programs offered

Arrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferences

Work closely with all operational departments of hotel

Requirements:

At least 4 years prior experience in the guest service industry, preferably in a luxury property.

Knowledge of computers and various programs such as Microsoft Word and Excel.

Knowledge of Opera is preferred.

Highly motivated with excellent communication skills.

A creative problem solver

Passionate about guest service and satisfaction

Extremely organized and able to prioritize in a busy environment

Bachelors Degree preferred

The Mark Hotel

The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century.

Designed by Jacques Grange and with impeccable service under the perfectionist eye of luxury hotel manager Olivier Lordonnois, The Mark combines old-world comfort, avant-garde design, the latest technologies and an unprecedented level of personal service to create the finest New York City five-star hotel of the 21st-century.

The Mark Restaurant by Jean-Georges in NYC features a masterful design by Jacques Grange and an innovative restaurant menu specially crafted by NYC's pre-eminent chef, the award-winning Jean-Georges Vongerichten.

Each New York City suite and guest room at The Mark Hotel is a luxurious, serene retreat. As in the great public spaces, the hotel's designer Jacques Grange applied his same bold vision and exacting eye for detail, but in a quieter, more private key. The furnishings for the guest rooms and suites have all been personally designed or selected by Mr. Grange, in pale soothing tones that evoke the height of Parisian luxury in the 1930s. State-of-the-art baths, sheathed in black and white marble and nickel fittings, are a contemporary update of Grand Hotel elegance. Beds custom-made for The Mark are dressed in the finest Italian linens.