Front Desk Manager

Full-Time

Join us at the Ontario Airport Hotel, a vibrant 309-room property poised for an exciting transformation! Under new ownership, we are embarking on a dynamic renovation and rebranding journey, and we need a passionate, results-oriented during this thrilling phase of growth. As we evolve into a new brand, you'll play a pivotal role in shaping our hotel's culture, elevating service standards, and ensuring that every guest’s experience is memorable. The ideal candidate will be an enthusiastic leader with a strong background in hoteloperations, a dedication to delivering exceptional customer service, and the vision to thrive in a high-energy, ever-changing environment. If you're ready to be part of something big and make a lasting impact, this is the opportunity for you!

Responsibilities:

• Manage the front desk team, including scheduling, training, and performance evaluations
• Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Recruit, train, and develop a high-performing front desk team.
• Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.
• Ensure compliance with hotel policies, procedures, and standards.
• Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service.
• Analyze and monitor key performance indicators to identify areas for improvement.
• Maintain accurate records of guest information, room availability, and financial transactions
• Assist with budgeting and cost control.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Qualifications:

• Minimum of 5 years of experience in a hotel front desk management role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Ability to work flexible hours, including weekends and holidays.
• required
• Forecast and Budgeting experience preferred

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Join our team as a Hotel Front Desk Manager where you can make a significant impact on our guests' experiences while leading a dedicated team in a dynamic environment.