Aloha Ambassador

Part-Time

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow,  encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

The primary mission of the Experience Coordinator is to ensure an authentic guest experience while providing excellent customer service to our hotel guests.  In this role, you will be responsible for creating, planning, setting-up and overseeing the hotel’s activities and events calendar, and assist with overseeing the pool area.  You will be an ambassador of Aloha, representing White Sands Hotel, and creating forever memories!

SCOPE OF WORK + TEAM

• Reports to Rooms Manager/General Manager
• Supports the Front Office Team

RESPONSIBILITIES

• Assist with overseeing the hotel’s activities and events calendar by planning and coordinating activities/events with various vendors within budget (e.g., yoga, local pop-up shops, lei making classes, musicians, etc.) and communicating to the hotel guests.
• Offer restaurant and activity recommendations to our guests.
• Provide outstanding customer service and complete all routine opening and closing tasks in all aspects of the pool area.
• Maintain pool lounge chairs, tables and activities are placed in the proper areas and are cleaned and deemed safe for our guests and visitors.
• Dispense, collect and track towel inventories – inclusive of charging guests for non-returned towels.
• Maintain and account for pool inventory of supplies and assist with ordering new stock as needed.
• Ensure that all pool guests are abiding with safety & security rules and regulations.
• Reports problems and discrepancies to management.
• Perform other tasks as assigned.

Qualifications