Retail Sales & Hospitality Associate

Part-Time

Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature.

Explore Opportunities Across Roles and Embrace Our Commitment to Excellence and Sustainability.

OBJECTIVE: To provide an exceptional guest-service experience to consumers, wine club members, and members of the trade visiting Ridge Vineyards Monte Bello estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Provide guests with a memorable and unique experience through:

• Personal greetings and farewells, using guest’s names whenever possible.
• Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and Vineyard information.
• Anticipation of guests needs in the areas of sales, service and concierge services.
• Developing relationships with guests to stimulate repeat visits and future sales.
• Hosting unique, engaging and educational tastings, tours, and private events.
• Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.

•Daily Operations

• Thorough understanding and ability to operate direct point-of-sale system (Commerce7) including ringing sales transactions, researching guest purchase and wine club history, accurately adding and adjusting customer profile information
• Ability to understand how to view consumer, trade, and internal events in Salesforce, including submitting Post Visit Feedback.
• Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas
• Stocking of wines, non-wine merchandise and various marketing materials
• Breaking down and recycling of all necessary elements including cardboard and glass
• Maintaining wine for tasting through bottle opening, sensory analysis, and decanting
• Packaging wine for guests, including transporting wines to guests’ automobiles
• Providing accurate and timely execution of shipping orders
• Continuously monitoring and maintaining the condition and appearance of the tasting rooms, knoll, and surrounding grounds.
• Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark-outs
• Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas

•Ongoing Weekly & Monthly Duties

• Actively participate in regularly scheduled staff meetings
• Conduct special tours and participate in special events as needed
• Stay current on recent wine reviews and industry trends
• Stay current on all relevant Responsible Hospitality Standards, and all relevant rules and regulations as regards the serving of alcoholic beverages.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs all related duties as assigned

QUALIFICATIONS/ REQUIREMENTS

• Undergraduate college degree preferred
• Prior experience in a wine service environment preferred
• Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
• Exceptional communication skills, both written and oral
• Excellent organizational skills
• Collaborative/team operational skills
• Ability to make empowered decisions that positively affect the customer’s experience
• Computer proficiency: Word, Excel, Outlook, etc.
• Excellent attention to detail
• Ability to work evenings and weekends, as needed
• Ability to lift 40 lbs. unassisted, walk up and down stairs, walk on uneven terrain, stand for long periods of time.
• Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry

Hourly rate: $20 + Tips