Sales Coordinator

Full-Time

Overview: We are seeking a highly organized and detail-oriented Sales Coordinator to join our Hotel and Conference Center Sales Department. The ideal candidate will play a crucial role in supporting the sales team, ensuring efficient day-to-day operations, and contributing to the success of our conference center. This position requires a proactive individual with excellent communication and organizational skills, as well as the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

Sales Support:

Assist the sales team in managing inquiries, proposals, and contracts.  Build bookings and booking links in our CRM.

Coordinate and schedule appointments, meetings, and site visits for potential clients. Pre-check guest rooms and meeting spaces prior to site visit arrival. 

Prepare and distribute sales materials, presentations, and relevant documentation.

Helping with re-solicitations rebooking of regular business. 

Track and record definite bookings and turn over to Conference Department

Customer Service:

Serve as a primary point of contact for clients, providing excellent customer service.

Respond to inquiries, resolve issues, and ensure client satisfaction.

Send thank you notes and gifts.  Make sure VIP guest amenities are ready and distributed. 

Maintain positive relationships with clients through effective communication.

Administrative Duties:

Manage the sales department's calendar, appointments, and travel arrangements.

Assist in maintaining accurate and up-to-date client databases and records.

Make sure records of inquiries and bookings are accurate in the CRM system.

Communication:

Facilitate communication within the sales team and with other departments.

Draft and proofread correspondence, emails, and other written materials as needed.

Ensure timely and accurate distribution of information to internal and external stakeholders.

Track and coordinate response to public reviews and comments.

Qualifications:

• Previous experience in administrative or sales support roles is preferred.
• Previous experience in a customer facing role in hospitality is preferred.
• Strong organizational and time-management skills with the ability to prioritize tasks.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented and able to maintain a high level of accuracy.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Flexibility to adapt to changing priorities and work schedules.

Education: A high school diploma is required, and additional education or training in hospitality or business administration or a related field is a plus.