F&B National Operations Manager

Remote Full-Time

Job Title: F&B National Operations Manager

Location: Remote (with frequent nationwide travel)

Salary: Competitive, commensurate with experience

Company: Bright Hotel F&B

Job Type: Full-Time

About Us:

Bright Hospitality combines modern, sophisticated cuisine with exceptional hospitality. Our Restaurant and Culinary Program serves as a cornerstone of the hotel experience, blending exceptional cuisine, effortless sophistication, and impeccable service in a warm, inviting atmosphere. We value teamwork, employee development, and creating unforgettable guest experiences.

We are seeking a highly energetic, proactive, and results-driven F&B National Operations Manager to lead our multi-location operations. This role is critical to ensuring our F&B offerings remain top dining destinations while maintaining consistency, quality, and profitability across all properties. You will oversee new openings, renovations, and ongoing operations, working closely with cross-functional teams to deliver excellence at every touchpoint.

Reporting Structure:

F&B National Operations Manager will report to Head of Food and Beverage

1. Operational Strategy & Execution

Develop and implement operational strategies aligned with business objectives to maximize efficiency, profitability, and guest satisfaction.

Design and standardize efficient launch processes and SOPs for all F&B outlets (onsite restaurants, event spaces, in-room dining, marketplaces) to ensure consistency across locations.

Stay ahead of industry trends, incorporating innovations in ambiance (e.g., lighting, music) and service to enhance the guest experience.

Lead the F&B pre-opening process for new hotel locations, including design input, critical path timelines, budget management, and collaboration with construction, procurement, and project teams.

Oversee procurement and installation of F&B Operating Supplies & Equipment (OS&E) for new builds and renovations.

2. Team Leadership & Training

Develop and lead comprehensive training programs for all F&B staff at new and existing locations, including brand standards, service protocols, POS systems, and health/safety procedures.

Conduct pre-opening training for new properties and ongoing development initiatives, including “Train the Trainer” sessions for local management teams.

Motivate and inspire teams to deliver exceptional service while managing scheduling, staffing levels, and performance.

Mentor senior onsite leadership (Head Chefs, Restaurant Managers) to align with operational and brand goals.

3. Performance Management & Financial Oversight

Monitor and analyze KPIs (e.g., customer satisfaction scores, F&B revenue growth, COGS, employee retention) to drive data-driven decision-making.

Manage the operations budget, controlling costs, optimizing resources, and identifying efficiency improvements.

Ensure compliance with health/safety regulations, company standards, and quality assurance protocols.

4. Collaboration & Expansion

Build open, collaborative relationships with senior leadership, hotel management, vendors, and cross-functional teams (e.g., design, construction, procurement).

Support expansion efforts by managing concurrent new openings, market entries, and renovations.

Partner with the Director of Hotel Projects to align F&B operations with broader organizational goals.

5. Travel & Flexibility

Travel frequently to new and existing locations (expect 30-50% travel, including extended stays for openings).

Work flexible hours, including evenings, weekends, and holidays, to support operational needs.

Required Qualifications:

10–15 years of progressive experience in F&B operations management, preferably in hotels or Hospitality Groups with casual fine dining/vibe dining concepts.

Proven expertise in designing and delivering F&B training programs for multi-location openings.

Strong background in project managing F&B components of new builds/renovations, including construction timelines and tools (e.g., Procore, Smartsheet).

Proficiency with modern F&B technology: POS systems (e.g., Micros, Toast), inventory management software, labor scheduling tools, and project management platforms.

Demonstrated financial acumen: budgeting, cost control, and P&L management.

Experience developing and implementing SOPs, scheduling systems, and Excel-based reporting.

Knowledge of ambiance enhancement (lighting, music, layout) to elevate guest experiences.

Strong communication, problem-solving, and interpersonal skills.

Ability to thrive under pressure, manage competing priorities, and drive results in a fast-paced environment.

Physical ability to stand/walk for extended periods and lift/carry up to 50 lbs.

Bachelor’s degree in Hospitality Management or related field preferred.

Preferred Qualifications:

Experience with multi-brand or luxury hotel F&B operations.

Certification in project management (PMP) or hospitality training (e.g., Train the Trainer).

Familiarity with international F&B trends and regulations.

What We Offer:

Competitive salary and performance-based bonuses.

Opportunities for career growth within a dynamic, expanding hospitality group.

Comprehensive benefits package (health, dental, vision, 401(k)).

A collaborative, innovative work environment that values creativity and excellence.

Bright Hotel F&B is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now to join a team redefining modern hospitality—one exceptional dining experience at a time.