Catering Sales Manager

Full-Time

ABOUT EATON WORKSHOP:

Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Eaton Workshop’s physical and digital spaces are a place for kindred spirits to commune, collaborate, and make an impact. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, theater, music), Media (radio, film), Wellness (holistic mind-body-spirit healing), and House (purpose-driven members workspace), as well as beautifully designed, ethical hotel and F&B offerings.

We encourage people from underrepresented groups to apply to work with us at Eaton Workshop – BIPOC, women, LGBTQIA, international citizens, and more. We welcome professionals who strongly believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, compassion, humility, an open mind, and a collaborative spirit. We are not looking for people who pursue ego, who put self gain and profit above all else, and who don’t truly support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, can build on their expertise, collaborate across disciplines, and see the higher purpose in going beyond the status quo.

CATERING SALES MANAGER:

Reports to the Director of Catering 

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

RESPONSIBILITIES AND DUTIES:

• Manages sales efforts for the hotel including local corporate and social catering.
• Works collaboratively with sales team to ensure sales efforts are coordinated, complementary and not duplicative.
•  Responds to incoming catering opportunities for the hotel.
• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
•  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops and sells creative catered events.
• Manages catering sales revenue and operation budgets, and provides forecasting reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand.
•  Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

CORE TBL OBJECTIVES:

The Catering Sales Manager will be responsible for the following Triple Bottom Line Achievements:

• Financial
• Social
• Environmental
• Team Building
• Benefit Corporation Compliance
• KNOWLEDGE & EXPERTISE:

Ability to communicate effectively verbally and in writing

Excellent listening and problem-solving skills

Ability to exceed expectations of guests and team members

Negotiating Skills

Strong computer skills

Must have flexible work hours that may include evenings, weekends, and holidays