Director of Resident Experience

Full-Time

Job Summary:

The Director of Resident Experience will promote good public relations with residents, co-workers, and Hovde Properties staff. This individual is responsible for ensuring that the residents have an outstanding experience at their home, monitoring security cameras, managing shipments and providing great customer service. Always display a friendly and courteous attitude towards residents, guests, and other employees.

Essential Job Duties and Responsibilities:

Administrative:

• Creates an environment that assures consistent resident satisfaction at a standard on par with a 5- Star Property
• Maintains a calm and pleasant personality in all types of situations and creates great customer service.
• Handle resident requests including restaurant reservations, dry cleaning services, transportation, and any other “basic” concierge services.
• Monitor security cameras.
• Greet residents and guests entering the building.
• Assisting residents and guests on an as needed basis.
• Manage the reservations for the community room and guest suites.
• Monitor facilities and equipment for cleanliness and functionality.
• Effectively communicate through Social Media outlets.
• Resident event coordination.
• Create and deliver the monthly newsletter to residents.

Personnel Management:

· Maintain a positive, respectful, and professional attitude with residents, customers, and co-workers.

General:

• Support and comply with Hovde Properties’ company rules and policies.
• Cultivate and maintain positive relationships with prospects and residents.
• Address prospects and resident inquiries promptly and professionally.
• Dress in a professional manner.
• Available to work a flexible schedule; weekends and some evenings required.
• Assist the manager in organizing and participating in resident events to enhance community engagement.

Preferred Qualifications/Credentials:

· Highly motivated individual who can work with considerable independence.

· Strong commitment to a team-oriented approach.

· Ability to attend occasional nightly meetings and networking events.

· Competence in Microsoft Office: Word, Excel, and Outlook.

Physical Requirements:

· The ability to move within the office environment and navigate different areas of the organization's facilities. This may include walking, standing, and occasionally climbing stairs.

· Proficiency in using office equipment, such as computers, printers, scanners, and telephones. This may require fine motor skills and the ability to operate equipment for extended periods.

· Clear vision to read and review documents, reports, and other written materials. This may include the ability to view information on computer screens and in printed format.

· Adequate hearing to effectively communicate with colleagues, stakeholders, and team members. This includes the ability to listen actively and participate in meetings and discussions.

· The ability to maintain mental and physical energy throughout the workday. This may involve extended periods of concentration, multitasking, and managing various responsibilities simultaneously.

· Must have the ability to lift a minimum of 30 pounds to facilitate moving furniture, packages or lifting supplies.