Spa Concierge & Desk Agent

Full-Time

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

The Spa Concierge assumes a pivotal role working as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and sandals, beverages and checking in and checking out of guests.
• Monitor daily schedules or business levels and communicate to direct report for adjustments.
• Remain updated on daily report events and resort map to assist guests.
• Ensure pre-selling, up-selling and cross-selling of services to each and every guest.
• Ability to open, close and work closely with cash handling procedures.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Generate a minimum of $25 per day in retail product sales.
• Work closely with Spa Supervisor on various sales objectives as needed.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility and fitness center.
• Responsible for opening and/or closing of the sauna, steam room and whirlpool areas and their daily sanitation.
• Maintain bathrooms and restock supplies as needed.
• Ensure all beverages, linens and towels are always clean, prepared and well stocked.
• Overall ability to be cross-trained in both reception desk and locker room duties as determined.

• Minimum 1 year experience working in a customer oriented environment with sales
• Friendly, congenial personality with exemplary guest service skills
• Computer literate with spa scheduling program, preferably SpaSoft
• Must possess excellent listening and verbal skills
• Maintain professional appearance at all times
• Ability to multi-task and work under pressure
• Flexible and cooperative
• Self motivated with a “can do” positive attitude
• Effective communicator

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement