Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a must!
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

AC Hotel by Marriott Columbus Dublin

Appreciate the European influences and graceful designs of AC Hotel Columbus Dublin. Situated in energetic Bridge Park near Ohio State University and the Columbus Zoo, our hotel is within walking distance of local restaurants, shops and modern nightlife. After an afternoon spent exploring Dublin and Columbus or working in our hotel's internet-enabled conference rooms and lounge, settle down at VASO, our rooftop restaurant and bar. VASO offers captivating views of the city and the river and specializes in Spanish tapas, creative cocktails and craft beers. Start each day with a Spanish-inspired breakfast at AC Kitchen and a workout in our well-equipped fitness center, which offers stunning views. When the day’s complete, retire to a guest room with complimentary Wi-Fi and floor-to-ceiling windows. Every hotel room is stocked with bottled water and bath products to enrich your stay. Whatever you reason for visiting Columbus, we delight in welcoming you to our modern hotel in Dublin, OH.