Operations Manager

Full-Time

Marin Hotels, a collection of 3 Boutique Hotels, in Southern Marin, is looking for an energetic, enthusiastic, hospitality focused, and determined Operations Manager to oversee the daily operations of its 23-room hotel, Waters Edge Hotel, in Tiburon, California.  Sitting bayside, with a view of the San Francisco skyline, Waters Edge Hotel is the premier hotel in Tiburon; a charming and cozy community and tourist destination, in a world class location. 

Waters Edge’s guests are typically couples looking for a getaway.  Many of our guests are celebrating marriages, anniversaries, and birthdays.  Many are just looking for a cool, seaside respite, and to be catered to.   We host small corporate retreats, as well.  The vibe is relaxed, sophisticated, well-traveled, and serene.

The Operations Manager (OM) has overall responsibility for the daily operations of the hotel.   The chief goal of the OM is to ensure a fantastic guest experience accomplished by providing the tools, stability, training, and leadership necessary to support the staff.   The OM is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to the hotel team. 

The OM utilizes available resources to provide excellent guest satisfaction.  The OM will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained.  The OM reports to and works synergistically with the General Manager to uphold Marin Hotels’ product and brand standards, including policy and procedure outlined in the company’s employee handbook.

The ideal candidate for the position has previous hotel experience, having worked as a Front Desk Supervisor, Operations Manager, other hotels supervisory/management position and has a desire to grow and succeed in the industry.

Essential Qualifications:

• Demonstrated ability to manage operations to ensure Marin Hotel’s unique level of personal customer service. Also detail oriented, organized, efficient, and safety minded.  Must be committed to high quality standards for product and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity.
• Must be willing to be an integral part of the housekeeping department; to check rooms on a regular basis, and oversee staffing, productivity, and overall housekeeping performance making daily investments of time with the housekeeping team.
• Proven experience in directing and motivating a team.  Minimum of two years varied management or supervisory experience in the hotel/resort industry desired.
• Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization.  Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Comfortable in a digital work environment; knowledge of MS Office (Word, Excel, Outlook) and ability to learn new programs such Property Management Systems and other business applications. 
• Willing to be available by phone, when not at work, at all times, in the event of a guest, staff, or physical property emergency.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist.  Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees.
• Previous experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment.
• Presents oneself with impeccable grooming and appearance standards.  Dress compliments individual style in a professional manner.
• Must have a valid Driver’s License.

If you believe you possess these qualifications, we look forward to hearing from you!

Thank you.