Event Sales Manager

Full-Time

At Freehand LA, Event Sales Manager is solely responsible for Special Events department, responsible for selling, booking and owning all private events for Freehand Hotel Los Angeles: Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral.  Communication between departments are essential, alongside a commitment to continuous improvement and staying abreast of industry trends to drive innovation and revenue growth.  

Schedule: Monday – Friday with weekends as needed

Who Are We

Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Event Sales Manager for Freehand.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Freehand story and brand to life. 

About Freehand Los Angeles

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is an exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at. 

Primary Responsibilities

Private Event Sales

• Drive event private event bookings for respective market segments across all outlets at Freehand Hotel: Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. 
• Receive leads from Tripleseat, the events email, call ins and walk ins – responds in a timely manner (12 hours preferred, 24 hours maximum)
• Enter leads into Tripleseat for tracking
• Correctly assign market segments to leads and event bookings
• Correctly assign lost business reasons to turned down events
• Convert leads into contacts to maintain database
• Conduct site tours of all outlets – ensure they are set up to look book guidelines prior
• Works collaboratively and synergistically with other departments: F&B operations, culinary, front office, accounting, housekeeping, valet, engineering
• Liaise with executive team on programming and cultural events – handles BEO creation and logistics planning. Concept own ideas where needed/appropriate.
• Create proposals, handle negotiations and contract signing with clients
• Sets up finalizations calls with clients to ensure floorplan, run of show, set up a check are properly planned
• Update forecast and communicate any monthly revenue goal changes with Directors
• Follows New Event SOP communication to management and culinary teams
• Leads a weekly BEO meeting, prepares an agenda in advance
• Oversees own events
• Adds to rolling agenda
• Ensures events are being rung in correctly to Lightspeed and answers any management and accounting questions on revenue
• Prospects – hosts happy hours for potential clients
• Event planner party – plans and executes an event planner party for potential corporate clients
• Communicates any graphic needs to Event Director and Graphic Director (updated open bar PDF, updated food menu PDF , event kit changes etc)
• Submits end of month reports with revenue, number of leads and average comparison. Includes STLY numbers.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Qualifications

• ·      Minimum 4+ years in an event sales booking role at a hotel or lifestyle property
• ·      Must be able to handle large scale events such as a hotel wide buyout
• ·      Warm, professional personality
• ·      Self-starter and self-motivator. This will be a position where the sales manager will be responsible for making their own hours so they need to have personal accountability and responsibility to go with that freedom.
• ·      Excellent communicator – can write using correct grammar, punctuation and diction that matches the formality or casualness of the client
• ·      Well presented – there is no uniform required for the job, however, the position should have a sense of personal style and appropriateness/tastefulness
• ·      Socialization – Freehand Hotels thrives on connections. It is hugely helpful if this person enjoys the hospitality world and likes going out to see what is going on with our competition
• ·      Professionalism and sense of pride – the role should always remember they are representing Freehand Hotels and conducts themselves with a sense of pride, appropriateness and professionalism  

Our Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

Local Employee Benefits

• 9 holidays
• Medical + Dental + Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

So You Think This Might Be You?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out https://freehandhotels.com/ or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Join Us and help us achieve our Vision!