Restaurant Supervisor

Full-Time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryTo supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests. This is an hourly position with a pay rate of $26.00 per hour.

Position Summary

To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

Key Responsibilities

Responsibility #1: Supervises the operation of assigned restaurants and/or lounges

Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards

Confirms daily specials and new menu additions with the Restaurant Chef

Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques

Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times

Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

Properly executes check control procedures

Maintains sanitary and safe work environment for guests and employees

Responsibility #2: Provides employees with the information needed to perform their job effectively

Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities

Assists in prioritizing and assigning work

Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Responsibility #3: Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements/Skills

Minimum two years restaurant experience, preferably in hospitality industry

High school diploma required

Strong oral and written communication skills

Ability to collaborate effectively with other hotel employees and managers to ensure teamwork

Aptitude to resolve conflicts with guests, supervisors and employees

Knowledge of local, state and federal liquor laws and regulations

Ability to multitask and work well under pressure

Basic computer skills in Microsoft Office Suite

Physical Demands

Long hours are sometimes required, ability to work a flexible schedule

Ability to stand for long periods of time

Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally

Good manual dexterity for the use of common office equipment

Requirement/Skills

Ability to obtain and hold Bartender’s License

Must be at least 18 years of age

Excellent customer service skills

Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings

Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels

Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands

Ability to lift up to 25 pounds on a regular basis

Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures

Ability to push and pull carts weighing up to 200 pounds

Ability to stand for extended periods of time

Benefits

1st Day Benefits

• Discounted parking at $8 a day
• Free daily meal
• Discounted room rates with Choice Hotels
• Percentage off restaurant dining at Firelake

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short- & long-term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.