Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Springhill Suites Jacksonville Beach Oceanfront

POPULAR NEW HOTEL IN JAX BEACH!

The SpringHill Suites Jacksonville Beach Oceanfront is the newest Jacksonville Beach hotel choice, giving a fresh feel to this popular beach community. Our hotel encompasses an all-suite experience that includes our new complimentary hot breakfast with healthy choices for a customized start to your day. Enjoy a craft cocktail at Sandbar Jax Bch, our oceanfront restaurant and bar serving regionally and locally-inspired flavors perfect after a long day spent in the sun. Plus, sip on your favorite drink from our ground floor Starbucks Cafe®. Our pet friendly hotel in Jacksonville Beach takes the stress out of travel with free Wi-Fi, a relaxing ocean view outdoor pool and spacious fitness center featuring Life Fitness equipment. Our lobby Market is open 24-hours for snacks, beverages and necessities. From business trips to leisurely journeys, the SpringHill Suites Jacksonville Beach Oceanfront looks forward to hosting you!