Director of Food & Beverage

Full-Time

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Main Tasks and Responsibilities

Team Leadership:

• Recruit, train, and supervise Front of House management teams.
• Leads by example in driving Lore Values, culture, and team engagement. Regularly holds larger team meetings, check-in’s, and team development sessions.
• Oversee training programs, standards and operational procedures, and continued education modules for leadership teams and their respective team members.
• Foster a positive work environment through coaching, performance feedback, and team-building activities.
• Maintain oversight on each organization’s schedules by ensuring each department is scheduling teams efficiently and correctly using the Workday Scheduling tool to meet business demands while managing labor costs effectively.
• Attend weekly forecast and payroll meetings and ensuring key financials / forecast from these meetings are inputted into Workday correctly to meet and exceed budgeted payroll labour targets for the outlets.
• Conduct regular 1-1’s with direct reports and other department heads, ensuring that department leaders and employees are having regular 1-1’s, and that all employee performance reviews are conducted and inputted on Workday.

Menu Programing:

• Oversees development and maintainace of  diverse and innovative menu for each outlet, including seasonal or annual upkeep.
• Monitor inventory levels, order supplies, and manage costs to maximize profitability.
• Collaborate with the kitchen and bar staff to ensure high standards and execution.
• Represent the hotel’s relationships with all brand partners and distributors. Utilize relationships to implement long-term sustainability to programs.
• Develop, curate, and approval all F&B programming, experiences, or Marketing initiatives for all outlets focusing on exceeding revenues, brand development, and current trends in the DMV.

Guest Experience:

• Act as an ambassador for the hotel, engaging with guests to provide personalized experiences and build lasting relationships.
• Ensure impeccable service standards, including prompt and courteous service, attention to detail, and personalized guest interactions as per the groups Coyle Standards.
• Conducts regular trainings for all teams and implements spot-checks of service quality, upkeep of spaces, ambiance, and a strong identity within Lore standards.
• Handle guest feedback and resolve any service issues promptly and professionally.
• Create a welcoming and inviting atmosphere that reflects the hotel's luxury lifestyle innovative brand.

Quality Control:

• Maintain strict quality control over food and beverage preparation, presentation, and garnishes.
• Conduct regular tastings and evaluations to ensure consistency and excellence.
• Monitor and enforce health and safety standards, including responsible alcohol or food preparation service.
• Oversee services throughout the hotel’s units to ensure quality and consistency in service. Collaborate with each department’s leadership to ensure standards are upheld.

Financial Management:

• Set and manage budgets for food and beverage departments, controlling costs and maximizing profitability.
• Set and manage forecasts on a weekly, monthly, and quarterly basis, ensuring that we are continuously driving revenue in all areas.
• Oversees food and beverage projects and CAPEX submissions or strategies, maintaining directives within appropirated costs.
• Analyze financial reports, track sales trends, and implement strategies to achieve revenue targets.
• Monitors and tracks all labor and other expenses across departments to achieve profit targets. Works with department leadership on maintenance and sustainability of organizational structures and procurement procedures.
• Identify and propose strategies for brand or procurement support & partnerships, driving cost-savings for all programming and activations.
• Implement cost-effective inventory management practices and minimize waste.

Marketing and Promotion:

• Collaborate with the hotels marketing team, Lore Hub, and the Lyan teams to develop and execute marketing strategies and promotions to attract and retain guests.
• Host special events, tastings, and themed nights to enhance each outlet’s visibility and profitability.
• Maintains and curates marketing strategy planning in collaboration with the hotel’s marketing leadership and Lore Hub.
• Identifies gaps in programming & collaborates with Marketing and PR teams with a focus on RevMax.

Innovation and Trends:

• Stay current with industry trends, new local restaurants and bars, and review KPIs or programming against various comp sets.
• Collaborate with the Groups’ Head of F&B and Lyan team and other stakeholders to develop and execute unique experiences and events.

Compliance:

• Ensure compliance with all relevant laws, regulations, and hotel policies related to alcohol service and safety.
• Ensure compliance with local ABRA requirements of all supervisors and management on property.
• Ensure compliance with local DOH requirements of all supervisors and management on property.
• Maintain accurate records of sales, inventory, and employee schedules.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field (preferred).
• Proven experience as a Restaurant or Bar General Manager or similar role in a luxury hotel or upscale setting.
• Extensive knowledge of craft cocktails, premium wines, and spirits.
• Exceptional leadership and team management skills.
• Strong financial acumen and the ability to analyze and interpret financial data.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to delivering a high-quality guest experience.
• ABRA or equivalent alcohol service certification.
• Department of Health and ServeSafe certification

Familiarity with POS systems and inventory management software.

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• 10 Days Vacation - Plus every year an extra day

• Company Paid Life Insurance 1.5X annual salary

• Employee Assistance Program

• Referral Incentive

• 401K with 5% Match

• Training and Development Programs

• Additional perks via United Healthcare

• Complimentary Employee Meals

• Employee Recognition programs

Equal Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC