The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.

Qualifications

Professional manner, outgoing personality, self-driven
Bachelor's Degree in Hospitality Management preferred
Minimum 2 years previous Front Office experience preferred, 1+ year in supervisory role
Experience in a luxury environment is preferred
Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills
Highly organized with the ability to be flexible with hours, days off, assignments and additional duties

Additional Information

Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision, life insurance and more.
Compatible 401K plan.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities.

Raffles Boston

Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay.

We believe that our unique cultural DNA is one of our most valuable assets and are committed to making sure it is understood and embodied by every member of our team. This starts from the very first moment that a potential colleague comes into contact with us, and continues throughout their time at the hotel.

Here are some of the ways that we are working to bring our culture to life while empowering our colleagues at Raffles Boston.