Host

Part-Time

Description

WAGE: $21.79

This position is responsible for welcoming, seating guests and coordinating the activities in the restaurant to service our guests. Clear and reset tables; courteously and efficiently support servers with Guest needs; service and maintain the dining area. This position requires availability for day/evening shifts, weekdays and weekends.

BENEFITS:

• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Commuter – 40% subsidized
• $10 meal credit / per day worked
• Discount Programs/Financial Wellness (Working Advantage)
• Nursing Mothers Programs
• Sick Pay (Seattle PSST)
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within portfolio
• Other Travel Discount Programs
• Two pairs of slip resistant shoes a year

JOB REQUIREMENTS:

• High School Graduate or equivalent
• 6 months of Host experience preferred; experience working in a hotel a plus
• Washington Food Handler Card
• 1-2 years of customer service experience required

JOB DUTIES

• Walk around your complete area and make sure it is ready for service. Tables, chairs, table bases, floor, windows, etc. are clean and acceptable for guests.
• Check computer for guest reservations for day/evening. Check phone messages.
• Have menus prepared. Ensure all menus are accurate, free of spots or stains.
• Responsible for all guest service to include, but not limited to:
• Welcome and greet guests in our restaurant. The host must make eye contact, smile, speak directly to the guest and engage in a kind, friendly conversation.
• Answering phones within 3 rings. Remember to answer with a smile. Be sure to provide the necessary information and support to the guest and make a reservation if required.
• Determine guest preference for seating (i.e. inside, outside, booth?) Create a wait list when needed.
• Ensure equitable seating for scheduled service staff. Be fair and consistent.
• Check reservations and private parties for proper coordination and accommodation in the restaurant.
• Check Tok to ensure all reservations are coordinated.
• Coordinate seating arrangements to follow proper rotation of sections for each server.
• Open and close checks in Micros, as needed.
• Make sure servers are aware of the guests that have been seated.
• Assist in serving food and beverage to guests in a friendly, attentive manner.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
• Maintain positive Guest relations at all times.
• Interact in courteous and professional manner with Guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Enforce in a courteous and professional manner the no outside liquor/beverage policy for all public areas of the hotel.
• Assist with opening and closing duties as needed.
• Follow supervisor’s instructions.
• Be a team player.
• Assist in other departments as needed.
• Assist in bussing tables as needed, however do not neglect the host area.
• Ensure that all stations are covered during breaks.
• Complete other duties as assigned by management.
• Follow all operational procedures, i.e. clocking in/out, taking and reporting breaks, checking schedule regularly, complete time-off requests, etc.

Astra Seattle is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to deanne.shawley@astrahotelseattle.com or call (206) 693-6040 to let us know the nature of your request.