Area Conference Services Manager
Full-Time

The Oxford Hotel
Denver, CO

A property of: Sage Hospitality Group Posted about 8 hours ago

SAVE

Compensation: $56,485 to $58,000 per year

Why us?

Salary Range: $56,485 - $58,000/annually + bonus

Job Close Date: April 13, 2025 or until filled

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

More than a hotel in Denver, The Crawford Hotel is the best place to meet, shop, eat, drink, stay, and work right above Denver Union Station. Join our team and play a part in illuminating history.

Inside these iconic buildings, memories are made and inspiration blooms. Our team delights in the details, encouraging adventure, and exhibiting magnetic hospitality in every interaction. 

Make your mark at these quintessential spots in Denver, true landmark locations. We are loaded with benefits, a team-centric culture, and opportunities to grow your career.  Work where you belong.

A Rewarding Experience:

  • Eligible to particiapte in Sage Sales bonus program
  • Complementary RTD EcoPass
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Company-paid short-term disability
  • Eligible to participate in the Companys 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

  • Responsible for the management and planning of meetings/conventions and related activities.
  • Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
  • Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
  • Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
  • Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
  • Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
  • Follow up on all client needs and inquiries in an efficient and expedient manner.
  • Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
  • Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
  • Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
  • Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
  • Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
  • Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
  • Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
  • Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
  • Requires knowledge of computer equipment.
  • Requires compiling facts and figures in accordance with established procedures.
  • Supervisory skills needed.
  • Communication skills required to provide information and associated services to hotel management and guests.
  • Excellent hearing necessary for verbal interaction with guests and associates.
  • Excellent vision necessary to view set-ups.
  • Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
  • Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
  • Mobility - ability to service clients on a moment notice, variable distances.
  • Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment

Inside 95% of 10 hour day.  Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Salary

USD $56,485.00 - USD $58,000.00 /Yr.

The Oxford Hotel

WELCOME TO THE OXFORD HOTEL

The Oxford Hotel is Denver’s most historic hotel located in the ever-so popular neighborhood of Lower Downtown, LoDo. Opened in 1891, our hotel is the first of downtown Denver hotels. Within walking distance to the finest restaurants, shops, and businesses in LoDo, guests can explore downtown and return to plush couches, welcoming staff and authentic luxury. Uniquely combining elements of the past with today’s modern conveniences, The Oxford continues to provide guests with a comfortable and classic experience.

OUR HOTEL

The Oxford Hotel opened its doors in 1891, making it the oldest and most historic of hotels in Denver, Colorado. With guests like Theodore Roosevelt, and the Dalai Lama, downtown Denver’s only wood-burning fireplace, and bow-tie wearing bellmen, our hotel has a luxurious charm that will keep you coming back for more.

ACCOMMODATIONS

At The Oxford Hotel, no two guest rooms are alike. Each of our Denver accommodations incorporates historic elements such as antique headboards, rich drapery, claw foot tubs, and more. With flat-screen HD TVs, Bose® radios complete with iPod docking stations, and complimentary high-speed Wi-Fi, our historic Denver hotel rooms provide a classically beautiful design with all the necessities of today.

MEETINGS & EVENTS

Our Denver Meeting space offers a premier location, luxurious accommodations, and classically- delicious catering options. With seven unique meeting spaces ranging from a capacity of 10 to 250 people, we can accommodate a wide variety of meeting types.

This classic and elegant event space makes The Oxford Hotel the perfect location for Denver wedding receptions. Ensure attention to the smallest detail with our in-house wedding experts. With over 10,000 square feet of total event space, and 1,000 square feet of pre-function space, we effortlessly accommodate parties up to 170.

Address 1600 17th Street, Denver, CO 80202
Property Type Hotel
# Jobs 9
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