Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard Fort Lauderdale Downtown

Escape to our accessible Fort Lauderdale Fl Downtown hotel

Ideally located in the heart of Fort Lauderdale, the Courtyard Fort Lauderdale Downtown is less than three miles from Fort Lauderdale Beach and within walking distance of the F.A.T. Village Arts District. Bask in the Florida sunshine from the rooftop pool at our hotel in Las Olas Boulevard. To top it off, savor a delicious breakfast at the lobby restaurant, Quantum Kitchen. Maintain your exercise routine at our 24-hour fitness center, featuring cardio machines and free weights. Our hotel in downtown Fort Lauderdale offers two flexible event spaces and a full-service business center ideal for meetings and special occasions. Cap off the night at our bar, the Easton Rooftop Pool & Lounge for an array of cocktails and light bites. Relax in spacious rooms and suites featuring balconies, plush bedding, sleek work desks, flat-screen TVs and free Wi-Fi. Enjoy a mix of comfort and convenience at our Fort Lauderdale Fl downtown hotel.