Security Officer

Full-Time

Arlo Hotels an independent lifestyle hotel is now actively seeking dynamic Security Officers.  Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well-being of all hotel guests, associates, and vendors. Implements and monitors all related procedures in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats within the hotel facilities. 

• Identifies situations where security violations have occurred and takes reasonable and prudent action to ensure the safety of employees, visitors, and company/customer assets. 

• Perform daily inspections and ensure compliance with hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: 

• Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons, unlocked doors and safety hazards and documenting all actions. 

• Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ packages, key control, emergency procedures, health and safety hazard procedures for all employees and guests. 

• Ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required. 

• Escorting staff to the car if requested. 

• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with hotel procedures to prevent/minimize the loss from theft and other safety risks or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. Complete documented reports in accordance with company and hotel policies and procedures. 

• Assist in training/educating employees on current safety and security issues to ensure compliance with all company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  

• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. 

• Other duties as assigned by management. 

•  Answer security telephone and/or two-way radio in a timely manner based on priority. 

• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. 

• Comply with attendance rules and be available to work nights, weekends, and/or holidays. 

• Perform any other job-related duties as assigned. 

Guest Interaction 

• Meet quality standards and customer expectations on a daily basis.   

• Provides services that are above and beyond for customer satisfaction and retention.  

•  Two (2) year experience in hospitality security or related professional area.   

• Excellent communication skills – oral and written. 

• Excellent guest service skills. 

• Ability to spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel. 

• Requires verbal communication using two-way radio. 

• Knowledge of computer programs utilized in property. 

• Able to work a flexible schedule, including nights, weekends, and/or holidays.