Pool Hospitality + Safety Guard - Seasonal

Seasonal Full-Time

Why us?

Sage Hospitality Group is set to hire an FT-Seasonal Pool Hospitality + Safety Guard to enhance the guest experience for our rooftop pool in the Hotel Van Zandt in Austin, Texas!

Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldines, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Under general supervision, provides guest services to hotel pool guests and ensures their satisfaction, safety, and comfort by promptly and courteously responding to their requests. Will assist housekeeping and food & beverage teams with duties of ensuring areas are kept clean and in compliance with all pool regulations.  

Responsibilities

• Regular walking of all pool areas a regular basis to ensure safety and compliance is adhered to.
• Respond to any guest complaints/concerns and assist to remedy the situation with a sense of urgency. 
• Greets all hotel pool guests in a prompt and friendly manner. 
• Remain attentive to the customers throughout their entire pool experience, adhering to or exceeding service standards as established by their manager(s).  
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed. 
• Responds to guest inquiries and comments in-person and on phone by providing timely and knowledgeable information in order to provide quality customer service. 
• Presents a clean and professional appearance at all times. 
• Maintain a friendly, cheerful and courteous demeanor at all times. 
• Performs other duties as assigned, requested or deemed necessary by management.
• Enforce the 'No Solicitation Policy' of the property.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Minimum six-months guest-facing customer service experience.Preferred hotel valet or food server experience.  

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. 
• Must be fluent in oral and written English. 
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 
• Excellent hearing required to communicate with guests, employees, managers, use radio.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching, and handling throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 600 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours, or during walk through of pool areas.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that any guest product delivered to cabanas are prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. 
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. 
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• No driving required.

Environment

Work outside 85% of shift in Texas summer heat where temperatures may range from 110 degrees to 60 degrees and 8+ hours of direct sunshine.  

Salary