$30 per hour

Must have an upbeat, warm and positive attitude.

Embody a passion for delivering impeccable service to all guests.

Desirous of learning and growing professionally.

Perform quality work within deadlines with or without direct supervision

Interact professionally with other employees, customers and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Position Purpose:

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities/Duties/Functions/Tasks

Achieve positive outcomes from Guest queries in a timely and efficient manner

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Assist other departments, as necessary

Assist guests regarding hotel facilities in an informative and helpful way

Other duties as assigned

Qualifications

Must be flexible, reliable and committed

Attendance for scheduled shifts is crucial

An eye for details and willingness to follow directions are important

Ability to work as part of a team

Delivering great customer service and troubleshooting

Weekend availability is required Special Position Requirements

Standing long hours. Preferences

Languages are a plus

Previous Hotel experience Work Requirements

(Work requirements for mental, physical or other important issues which relate to the job)

The Mark Hotel

The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century.

Designed by Jacques Grange and with impeccable service under the perfectionist eye of luxury hotel manager Olivier Lordonnois, The Mark combines old-world comfort, avant-garde design, the latest technologies and an unprecedented level of personal service to create the finest New York City five-star hotel of the 21st-century.

The Mark Restaurant by Jean-Georges in NYC features a masterful design by Jacques Grange and an innovative restaurant menu specially crafted by NYC's pre-eminent chef, the award-winning Jean-Georges Vongerichten.

Each New York City suite and guest room at The Mark Hotel is a luxurious, serene retreat. As in the great public spaces, the hotel's designer Jacques Grange applied his same bold vision and exacting eye for detail, but in a quieter, more private key. The furnishings for the guest rooms and suites have all been personally designed or selected by Mr. Grange, in pale soothing tones that evoke the height of Parisian luxury in the 1930s. State-of-the-art baths, sheathed in black and white marble and nickel fittings, are a contemporary update of Grand Hotel elegance. Beds custom-made for The Mark are dressed in the finest Italian linens.