Rooms Operations Intern - Summer 2025

Full-Time

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotels spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in the Rooms Division are always responsive to the expressed and unexpressed wishes and needs of our guests. They use their expertise to build strong relationships and create Ritz-Carlton guests for life.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the worlds finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work along side your fellow employees to bring special moments to life for our guests and each other.

Job Overview

The Rooms Operations Management Intern will participate in a summer rotational program encompassing hotel operations, such as Front Desk, Guest Relations, Club Lounge and Housekeeping. Interns will gain first-hand experience into a chosen operational area of the hotel and earn valuable career-related knowledge for professional growth. Interns will receive training and mentorship from our team of professional managers. Interns will have opportunities for cross-operational exposures to gain a broad understanding of how hotel departments interact and support each other.

Responsibilities

Knowledge/Skills

• Excellent comprehension for assisting with guest and associate matters. 
• Vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand/walk continuously for up to 8 hours per shift. 
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• Mobility -95% of shift covering all areas of outlets supervising.
• Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of shift. 

Benefits

Marriott Room discounts