Location

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Heads associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

No job description can encompass every task that may be requested by guests or required by the hotel. The primary objective of all positions is to deliver exceptional service, either personally or by directing requests to the appropriate department manager. The following outlines the key responsibilities of the Bellperson role.

Responsibilities

Purpose

To assist and provide services to guests, ensuring a smooth and enjoyable arrival and departure experience while offering helpful and informative interactions.

Essential Functions

Assist guests with transporting and storing luggage.
Maintain a professional and polished appearance, ensuring uniforms are clean and presentable.
Uphold 4-Star/4-Diamond guest service standards.
Assist guests with packages, including transporting items to their rooms, vehicles, or designated areas.
Properly log all runs on the Bell Stand Log for accountability.
Maintain a clean, organized, and welcoming lobby area.
Speak to guests in a warm and friendly manner, ensuring they feel welcome and valued.
Stay informed about all hotel promotions and guest-related programs.
Ensure familiarity with and adherence to all emergency procedures.
Keep work areas clean, organized, and well-maintained.
Have a strong understanding of all amenities and services offered at the resort.
Be knowledgeable about and execute Moments of Service standards.

Technical Skills & Systems

Synergy Ability to input and manage work orders.
Epitome Enter and track guest-related notes.
Track It Look up and close out package deliveries once completed.

Qualifications

Physical Requirements

Ability to stand for extended periods.
Ability to bend and lift up to 50 lbs.

Tools & Equipment Used

Office Equipment: Computer, printer, telephone, copier, fax machine, pens/pencils.
Bell Stand Equipment: Luggage carts, hand trucks.
Cleaning & Maintenance: Brass polish, general cleaning products.

Working Conditions

Work primarily indoors, with occasional exposure to outdoor weather conditions.

Omni Hilton Head Oceanfront Resort

HILTON HEAD, SOUTH CAROLINA

AN IDYLLIC OCEANFRONT RESORT ON HILTON HEAD ISLAND

Omni Hilton Head Oceanfront Resort embodies the essence of its location, overlooking the Atlantic Ocean, a beautiful beach and three championship golf courses. As part of the prestigious Palmetto Dunes Oceanfront Resort Community, it’s a standout destination among Hilton Head resorts. With access to 11 miles of lagoon trails, tennis courts, private beach access, sparkling swimming pools and wellness areas, guests can fill their days with enriching experiences. Charming guest accommodations are decorated with a neutral palette augmented by ocean views and splashes of color, creating a unique setting among hotels and resorts in Hilton Head. Dining venues are a blend of fine and casual, with creative chefs serving everything from prime steaks and seafood to Stance coffee and snacks. Located on the #1 ranked US island by Conde Nast Traveler, Omni Hilton Head Oceanfront Resort is the premier Hilton Head beach resort, making it the ultimate destination for island getaways and celebratory events.