Reservations Agent

Full-Time

On Property Reservations Agent 

Aspen, Co

Job Summary: 

The Reservations Agent is responsible for handling all reservation sales, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards.  .

Education & Experience 

• High School diploma or equivalent required.
• Experience in a hotel taking reservations is helpful.
• College course work in related field helpful.

Physical Requirements 

• Flexible and long hours sometimes required.
• Sedentary work.

General Requirements 

• • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings. 
  • Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
  • Perform other duties as requested by management.
  • Schedule Requirements:  8:30 am - 4:30 pm Wednesday, 9 am-5 pm Sunday, 12 pm - 8 pm Thursday, Friday, and Saturday 

Fundamental Requirements 

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Assist with answering hotel’s PBX.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.  Upsell rooms when possible.
• Enter reservations into the computer according to standard operating procedures and guidance from Revenue/Reservations Manager, and Group Reservations Supervisor. 
• Communicate and work closely with the Sales Department and Group Reservations Supervisor to build group blocks and enter group bookings and generate group booking links and communications. 
• Maintain availability calendar and communicate all relevant information to the Front Desk staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
• Post no-show revenue daily, if required at property.
• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log on a daily basis.
• Assist with special projects as directed by Director of Reservations and Revenue Management.

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.