On-site Sales and Events Coordinator

Full-Time

Onsite Sales & Events Coordinator

The Delta Hotel by Marriott Seattle Everett is seeking an onsite Sales & Events Coordinator. Would you enjoy working in a fast-paced cooperative team environment supporting sellers with your strong organizational and administrative skills? Are you well organized and comfortable selling and detailing groups and events?  Would you like an opportunity to learn entry-level hotel sales? Do you have experience in hotel computer systems? If you answered yes to those questions and if you are committed to excellence in hospitality, then we want you to join our team! As an Onsite Sales & Events Coordinator you will provide sales and event-related administrative support services.  You will maintain the office organizational system, proactively keeping ahead of workflow.  You will be responsible for the coordination and planning for a successful experience, directly with clients, once booked, and for coordinating and executing the details of these bookings with the hotel team internally.  You will book select event space and guest rooms as deployed, and take charge of detailing event space needs and menus for existing bookings made by others.

About Us

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their roles and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support for our team members, coupled with their dedication, innovative spirit, and raw talent.

Status

• Full-time

• Primarily weekdays; occasional travel, evenings, weekends.

• $23.53 to $26.06 hourly, based on experience 

• Paid Time Off (PTO) accrued at a rate of 0.069231 for every hour worked. 8 paid holidays included in PTO annual accrual rate (Level 2 Position)
• Paycheck Advancement Program
• Supplemental Insurance
• Hotel Travel Discounts
• Employee Assistance Programs

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match
• Employee Meals
• Employee Parking

• High school diploma or equivalent.
• One-year administrative experience; experience in hospitality industry a plus.

• Principals of providing customer service.
• Proficiency in Microsoft Outlook and Word, with basic skills in PowerPoint and Excel.

• Work on-site at the Hotel.
• Establish and maintain interpersonal relationships, developing constructive and cooperative working relationships with others, and maintaining them over time.
• Prioritize efforts to support the directives and goals established by supervisor(s), hotels represented and Hollander Hospitality.
• Effectively organize, plan, and prioritize work.
• Actively and effectively participate in internal and external meetings.
• Give in-person property site tours and meet & greet on-site groups and events.
• Accurately and efficiently input data, prepare proposals, contracts and event orders, and produce & maintain required reports.
• Answer and manage phone calls phones, and provide customer service.
• Make decisions and problem-solve, analyzing information and evaluating results to choose the best solution and solve problems.
• Resolve customer complaints or problems.
• Provide on-site sales, banquet and events support.
• Efficiently use hotel software systems: CRM software (currently CI/TY), Hotel PMS system (currently Opera), diagramming software (currently Social Tables), reservations software (currently EMPOWER and OPERA).
• Consistently meet individual goals and contribute adequately towards team goals.
• Consistently support the culture expectations of Hollander Hospitality and the hotel(s) represented.
• Represent Hollander Hospitality with the highest level of integrity and professionalism.
• Communicate effectively, both orally and in writing.
• Maintain open communication with all co-workers to support a positive work environment and the best possible customer experience.
• Anticipate the needs of others.
• Create and contribute to a sense of fun and belonging for others.
• Exhibit excellent time-management and prioritization.
• Deliver outstanding, personalized guest experiences.
• Attend and participate in required meetings and trainings.
• Meet attendance requirements and deadlines with dependability and consistency.