Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites Lewisburg

Fairfield Inn & Suites - Lewisburg

Fairfield Inn & Suites Lewisburg is a new modern Marriott hotel with all of the comforts needed for an effortless stay. Conveniently located off of Route 15 and Interstate 80, guests will enjoy our close proximity to many local attractions including: Bucknell University, Historic Downtown Lewisburg, Roller Mills Antique Center, and World of Little League Museum. When traveling on business our corporate travelers will find themselves nearby to area business such as ConAgra Foods, GAF, Geisinger Medical Center, Lewisburg Federal Prison, Thermal Product Solutions and Weis. Our hotel offers intuitive work spaces and inviting guest rooms giving travelers the flexibility to work, rest, and maintain their momentum when staying in Central Pennsylvania. At Fairfield Inn & Suites Lewisburg, you're our #1 priority. Ask us about our Commitment to Clean and The Fairfield 100% Guaranteed, where we promise you'll be satisfied or we'll make it right. That's our commitment to you.