Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the citys rich history and authentic character, the Omni Louisville transforms one of the citys most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the citys heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotels Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers coffee, baked bread, and smoked barbeque.

Job Description

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Responsibilities

Inspects the cleaning and servicing of guestrooms
Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training
Reports any repairs or discrepancies in guest rooms
Assists in processing AM and PM room status reports
Assists with the maintenance of a fully stocked linen closet
Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries
Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart
Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary
To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness
Assigns special projects as directed by Housekeeping Management
Close coordination and communication with other internal departments
Monitor all guest requests to ensure they are met within the prescribed limits
Be familiar with all Housekeeping operating procedures, including PDQ standards
Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations
Ensure that the public areas are clean and tidy when necessary
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard
Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
To be familiar with all hotel facilities
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
Understand the importance of our Medallia scores
Maintain Four Diamond Standards of guest service
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Be pleasant, smile and greet all guests, using surnames when obtained
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Be actively engaged with all housekeeping associates, providing recognition, training and motivation
Deliver personalized, memorable guest experiences and encourage staff to do the same.
Perform other duties and special projects as assigned by Housekeeping Management

Qualifications

Excellent customer service, communication and problem solving skills
Maintain a professional business appearance, attitude, and performance
Prior hotel housekeeping experience required or other relevant hotel experience
Prior supervisory experience or relevant leadership experience is strongly preferred
Stand or walk for an extended period or for an entire work shift. Requires frequent bending and squatting. Lift, carry, and place objects weighing up to 30 lbs. Push/pull objects weighing up to 75 lbs
Ability to work a flexible schedule, including weekends and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

applicationassistance@omnihotels.com.

Omni Louisville

Hotel Jobs at the Omni Louisville - Reflecting the past, present and future of our vibrant Kentucky town, Omni Louisville Hotel is the new cornerstone of downtown. Our location in downtown Louisville allows you to easily make your way to Main Street and indulge in Louisville's bourbon culture at many popular distilleries. Blending our historic surroundings with modern comforts, Omni Louisville Hotel reflects the essence of the city and invites you into an unforgettable stay.