Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

As a Food & Beverage Supervisor, you will be responsible for leading and supervising the restaurant and banquet teams to deliver exceptional customer service and maintain high operational standards. You will assist in the day-to-day supervision of the restaurant & banquets, ensuring positive dining experience for hotel guests.

Hourly Wage: $18.00 - $20.00 plus tips

Benefits we provide:

Employee discounts on thousands of hotels
50% Discount on in-house restaurant and marketplace
Free Parking

Hourly (Full Time):

1st of the month following 30 days of service :

401(k) Retirement Plan
Employee Assistance Program

90 Days:

Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement

1 Year:

Paid Floating Holidays

Key Responsibilities

Ensure that the meeting space is ready including:

Supervising and assisting in setting up furniture, seating and equipment

Ensuring that floors, walls and equipment are clean in function rooms

Contributing to the general upkeep of function rooms and related public areas

Storing all banquet furniture and equipment properly in designated areas following an event

Ensuring proper equipment operation/maintenance

Sets lighting and temperature to comfortable levels

Works closely with Sales and clients to maximize guest satisfaction and repeat business

Supervises food and beverage outlets and banquets to hotel specifications and brand standards 

Completes and maintains inventory count to ensure food cost control and profitability

Creates food and beverage requisitions to meet estimated demand

Creates menus and recipes to standardize food preparation and ensure consistent quality and presentation

Coordinates servicing special customer requirements along with the creation of specials and menus

Develops and implements strategies and practices which support employee engagement 

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations 

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Make it Happen! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest 

Requirements/Skills

Ideal candidate will have a minimum of 2 years of food & beverage experience

Strong verbal, written, supervisory and interpersonal skills

Works well independently or as part of a team

Strong attention to detail

Ability to manage the budget process

Commitment to exceptional guest service

Ability to maintain a positive and professional attitude when handling all situations

Adhere to the policies and procedures of the hotel

Ability to work a flexible schedule including holidays and weekends

Demonstrated technical skills for the food and beverage area

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.

Other Information

The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.  In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times 

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.  I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. 

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.  Our locations are drug-free and pre-employment drug tests are required.  Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. 

I have read and reviewed the job description as stated above.  I understand the description and requirements.  This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business. 

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Cambria Hotel Bloomington Mall Of America Minneapolis Airport

Cambria® Hotel Bloomington Mall of America Minneapolis Airport in Bloomington, MN is a perfect place to stay when visiting Bloomington and the Mall of America. We’re located less than one mile from the mall’s shops and restaurants. Plus, we provide a free mall shuttle, by reservation, so you can shop and dine with ease. A free airport shuttle is also available upon reservation. The hotel is located adjacent to the light rail station, just a 10-minute ride to the Minneapolis - Saint Paul International Airport.

Our amenities are designed to help you stay at your best. Relax in our indoor pool after a long day of shopping, have a local craft beer and a delicious meal at our on-site Flight Restaurant and Bar, or get in a workout in our fitness center. If you're looking for a modern space to host a meeting or event, our meeting rooms are equipped for up to 169 guests.

In our stylish guest rooms, enjoy little luxuries like premium bedding and spa-inspired bathrooms with luxe PURE bath products. With a separate workspace and WiFi included in each room, it's easy to catch up on work. For your convenience, you'll also find a Keurig coffee maker, microwave and refrigerator.