Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

Lead and manage the day-to-day operation of the department and ensure service standards are followed
Address guest concerns and react quickly, logging and notifying proper departments as required
Consistently offer professional, friendly and engaging service
Oversee the daily preparation of all VIP and show rooms
Assist in training the team in proper procedures and correct use of equipment to establish departmental efficiencies
Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly

Qualifications

A proven ability to manage multiple projects and deadlines; works well under pressure
Minimum of 2 –3 years’ experience in Rooms Division position with proven training and team building skills – Housekeeping supervisory experience a definite asset
Highly organized, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations
Must have strong interpersonal skills and communication skills – sets the example for “team”
Proactive with a meticulous eye for detail – standards oriented

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-YC1

Fairmont Miramar - Hotel & Bungalows

Charismatic • Thoughtful • Cherished • Exceptional

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.