Job Description

Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Durham Marriott City Center

Experience a blend of comfort and cosmopolitan style at Durham Marriott City Center. Set in the heart of Durham, NC, our downtown hotel is attached to the Durham Convention Center and steps away from the Carolina Theatre and Durham Performance Arts Center. Explore the area’s nearby attractions, including the Durham Bulls Athletic Park, the Museum of Life and Science and the Duke Medical Center. Delight in modern hotel amenities during your stay, such as in-room dining, a business center and a 24-hour gym. After a productive day downtown, enjoy sumptuous southern cuisine and handcrafted cocktails at our hotel restaurant, Table South Kitchen & Bar, then cap off the night with a drink at our M Club Lounge. Our spacious hotel rooms and suites feature flat-screen TVs, plush bedding, comfortable workplaces and high-speed Wi-Fi, while select rooms showcase views of downtown. Whether in search of a relaxing getaway or productive work trip, Durham Marriott City Center provides a refreshing stay in Durham, NC.