Description

Hilton Boca Raton is seeking a friendly Night Auditor/Front Desk Agent to join their team! Flexible schedule is a must!

This combined position of Night Auditor and Front Desk Agent serves as a welcome ambassador to all guests providing exceptional customer service whether upon arrival, departure, extended reservation or handling any guest needs.

This is full time position consisting of two Night Audit shift (Monday/Tuesday) and three Front Desk Agent shifts (Friday/Saturday/Sunday).

Job Responsibilities:

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Check departing guest out of the hotel as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Resolve guest problems and complaints
Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
Deliver and maintain Hilton's Brand Standards.

Specific to Night Auditor

Balance all department accounts.
Reconcile front desk postings and investigate discrepancies.
Balance all credit cards
Audit room rates and market codes.
Posts room and tax to all occupied rooms.
Run “Close Out” reports. Closes the day.
Completes Management reports and distributes accordingly.
Welcome and register guests expeditiously, provide information to guests as needed.
Provide excellence guest services with assisting guest with needs or resolving issues. .
Be knowledgeable in all hotel emergency procedures.

Job Requirements:

Applicants must possess excellent customer service and computer skills
Applicants must be able to work flexible schedule (AMs/PMs) along with two Overnight Shifts
Applicants must be able to work Saturdays, Sundays and Holidays
Must be detail oriented and able to work alone
Ideal candidate has previous 1-2 years night auditor or accounting experience
Ideal candidate has previous Hilton and OnQ experience

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.

Hilton Boca Raton Suites

Are you looking for your new home? Read all about our hotel below:

At A Glance

Hilton Boca Raton Suites puts travelers in easy reach of some of the area's best shopping, dining, golf and beaches. Our hotel is situated in a peaceful lakeside complex with access to several local attractions including Atlantic Ocean beaches. With spacious rooms and suites, an ideal location and lots of on-site amenities, our hotel in Boca Raton has everything guests need for a getaway.

All-suite Boca Raton, Florida hotel in tranquil lakeside complex
Spacious 2-room suites with private bedroom and separate living area
Complimentary shuttle along Glades Road Corridor to shopping and dining locations
Outdoor heated pool and 24-hour fitness center
Complimentary cooked-to-order breakfast and nightly Cocktail Reception
Complimentary WiFi, internet connectivity station and 3 flexible lakeside meeting rooms

What our employees say

"Though I need change my status to part time due to school, I still want to be able to work here as I very much love it here!"

Why people like to work here

"Great place to work, My team is amazing and we work together as such. HR does an amazing job of having the team feel appreciated."

"I would recommend this company to others because I value its principles and the image it upholds including its values and warm hospitality standards. I feel proud to work for this company."

About the management team

We have 5 team members who have been with hotel over 25 years, which goes to value we have for our team members and their love of the hotel.

We look to promote from within: both our Director of Sales and Marketing and our Front Office Manager started here as Front Desk Agents and advance their careers through talent, passion and opportunity.