Compensation: $15.00 per hour

Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
Access guest history records to best service guests; maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time 1st shift position working at the Hilton Resort, Myrtle Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Qualifications

Guest Service Agent

Hilton Myrtle Beach

An Oceanfront Retreat in Myrtle Beach

Escape to a coastal hideaway on the northern end of Myrtle Beach. Here you’ll find everything ocean, from beachside dining to private cabanas at our sand-bottom pool or enjoying a favorite beverage at the popular Wet Whistle.

Gather in more than 40,000 sq. ft. of flexible event space, with oceanfront lawns and grand ballrooms. Choose your ideal space and then allow our expert staff to plan your special occasion, storybook wedding or annual meeting.