Restaurant Supervisor - Lifted

Full-Time

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond Rated hotel boasts 1,054 finely appointed guestrooms, seven distinct diningexperiences, a scenicrooftop pool, and a luxe dayspa, all of which allow us to provide each guest a unique and memorable experience.

Grab the reigns and help shape the future of the Seaport’s best kept secret. Lifted Restaurant is a refreshing fifth-floor urban oasis of contemporary food and cocktails, boasting skyline views paired with a refreshing menu of whimsical plates and drinks.

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Working alongside the Restaurant Manager, our new Supervisor will be responsible for the day-to-day management of all aspects of the culinary and beverage operation, in accordance with hotel standards. The Supervisor will direct, implement, and maintain an impeccable service and management philosophy which serves as a guide to respective staff.

Working at Lifted Restaurant is not your average F&B experience, and no two days are alike. One day you’ll be working with the Executive Culinary Team on menus, staff management, and outlet Operations, and the other you’ll be working with the Marketing team on video/photo shoots, media/influencer visits, and exciting entertainment activations that tell the restaurants story.

We at Omni Hotels & Lifted Restaurant embrace individuals that bring a unique perspective to the team, and we will not ask you to conform, but rather celebrate your individuality.

• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and EcoSure inspections.
• Maintain up to date knowledge of local competitor’s food and beverage offerings.
• Work with Sales to assist in promotion of public events, in-house events, site visits, tastings, etc.
• Work with the Director of Procurement to maintain control of the standards for purchasing, receiving and storing items.
• Control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production.
• Ensure leadership floor coverage during peak outlet hours.
• Responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation.
• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Communicates daily with outlet leadership team to discuss daily events, business forecast, special projects and status of associates.
• Schedule and conduct monthly food and beverage inventories.
• Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.
• Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.
• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
• Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
• Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Conduct/attend all required department trainings and meetings.
• Perform any other duties required by senior management.

• Prior hands-on food and beverage knowledge and experience.
• Union environment experience preferred.
• Hospitality School classes or graduating from a hospitality program is preferred.
• This individual must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Serve Safe certified food manager | Unexpired TIPs required.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.