Hotel General Manager

Full-Time

Position Summary:

The General Manager is responsible for overseeing all aspects of hotel operations in this prestigious 90 room, 4 Diamond property. This includes maintaining exceptional guest service standards, ensuring operational efficiency, and maximizing revenue growth while ensuring financial performance. The General Manager will work closely with department heads, the executive team, and ownership to maintain the high standards and reputation of the hotel, ensuring guests receive an extraordinary experience reflective of the Wine Country’s charm and elegance.

Compensation:

$120,000.00 annually + discretionary bonus based on KPI Metrics to be negotiated.

Schedule:

• Wednesday- Sunday, Full-Time 
• 10:00am-7:00pm
• Weekends + Holidays

Benefits Per Company Plan Details:

• Medical, Dental, Vision 
• 401k Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 Weeks of PTO 
• 2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays

*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

Essential Job Duties and Responsibilities:

Leadership & Management:

• Lead, motivate, and manage a diverse team of hospitality professionals across all departments including front desk, housekeeping, food & beverage, maintenance, and sales.
• Foster a collaborative and positive work environment that supports professional development, teamwork, and high morale.
• Ensure consistent high-level service standards by setting and monitoring performance expectations for all team members.
• Perform any other duties as required by your Manager.

Guest Experience:

• Ensure a flawless and personalized guest experience that reflects the hotel’s 4 Diamond rating, focusing on attention to detail, anticipation of guest needs, and exceeding expectations.
• Regularly interact with guests to receive feedback, address concerns, and ensure satisfaction.
• Oversee food and beverage, guest services, concierge, front desk and housekeeping operations to ensure exceptional hospitality.

Financial Oversight:

• Manage the hotel's financial performance by controlling costs, maximizing revenue, and maintaining profitability in line with budget targets.
• Monitor room occupancy, room rates, and overall revenue generation strategies, including seasonal pricing for the Wine Country market.
• Prepare and present financial reports to ownership, making recommendations for operational improvements and cost savings.

Operations Management:

• Oversee the daily operations of the hotel including guest services, housekeeping, food and beverage, maintenance, and more, ensuring smooth functioning.
• Implement operational strategies and policies to ensure the hotel's adherence to brand standards and service excellence.
• Regularly review guest feedback, operational processes, and staff performance to identify and implement improvements.

Sales & Marketing:

• Work closely with the sales and marketing team to develop and implement strategies that drive bookings and optimize occupancy year-round, with a focus on both local and international visitors.
• Leverage the unique location in Wine Country to develop partnerships with local wineries, restaurants, and events to enhance the guest experience.
• Monitor the competitive landscape and adjust pricing and marketing strategies to remain competitive within the upscale hotel market.

Compliance & Safety:

• Ensure the hotel is in compliance with all local, state, and federal regulations, including health and safety standards.
• Regularly review safety protocols, emergency procedures, and risk management strategies to safeguard guests and staff.

Community & Stakeholder Relations:

• Cultivate relationships with local business partners, the community, and regional tourism organizations to strengthen the hotel’s presence and reputation within Wine Country.
• Represent the hotel at industry events, meetings, and conferences to further establish the brand and network with key industry figures.

Qualifications:

• Proven experience as a General Manager, or Hotel Manager within a luxury or 4 Diamond-rated hotel, preferably in a resort, boutique, or Wine Country setting.
• Strong leadership and team management skills with the ability to lead by example and inspire others.
• Excellent communication, interpersonal, and conflict resolution skills.
• In-depth knowledge of hotel operations, including front desk, housekeeping, food and beverage, and revenue management.
• Strong financial acumen and experience managing budgets, P&L, and maximizing revenue.
• Previous experience with luxury guest service standards and high-end clientele.
• Deep understanding of local Wine Country tourism trends, events, and regional offerings.
• Flexibility to work evenings, weekends, and holidays as required.
• Bachelor's degree in hospitality management, business, or related field preferred.

Additional Skills & Attributes:

• Knowledge of luxury brand standards and commitment to delivering exceptional service.
• Proficiency in hotel management software, POS systems, and booking engines.
• Ability to thrive in a fast-paced, ever-evolving environment.
• A passion for the hospitality industry and a genuine desire to make guests feel welcome and valued.

Company Standards:

• Understand the PONTE Values, and Service Standards. 
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager.